Managing Consultant, Safety and Reliability

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Managing Consultant, Safety and Reliability Why We Have This Role At Qualtrics, we partner with health systems to build resilient, safety-first cultures where clinical care and patient trust thrive. As a Managing Consultant, you will lead multi-hospital engagements and guide healthcare organizations through complex, system-wide transformations using High Reliability Organization (HRO) principles, psychological safety, Root Cause Analysis and Fair and Just Culture frameworks. Partnering directly with health system executives, physician leaders, and our internal consulting team, you will turn complex analytics into high-impact operational improvements, drive business growth with clients, and keep patients and healthcare workers safe. How You’ll Find Success • Leads Engagement Teams & Delivery: Oversees end-to-end consulting engagements across multi-hospital systems, effectively leading consultants, balancing budgets, and managing scope. • Exerts Executive Influence: Communicates with high credibility to influence healthcare C-suite executives, directors, and clinical leaders, proactively identifying risks and guiding strategic decisions. • Applies High Reliability Domain Expertise: Deeply understands HRO frameworks, Root Cause Analysis (RCA), Fair and Just Culture, Safety Culture and Preventable Harm metrics, and Communication and Resolution Programs (CRP) to solve complex operational challenges. • Drives Business Development: Proactively identifies new client opportunities, extends existing engagements, and contributes to practice growth. • Translates Advanced Data into Strategy: Leverages complex analytical tools (Excel, SQL, SAS, Access) to perform quantitative and qualitative assessments that inform executive-level action plans. • Coaches & Facilitates with Directness: Delivers high-quality, engaging training workshops, coaching and mentoring to build effective staff and leader habits, and provides direct, respectful, and constructive feedback when client teams fall short of safety and performance goals. How You’ll Grow • Expand Senior Leadership Reach: Deepen your executive presence as a primary engagement lead across major health systems nationwide. • Shape Consulting Toolkits & Methodology: Drive internal practice development, directly influencing Press Ganey and Qualtrics safety methodologies, training offerings, and frameworks. • Pioneer Multi-Engagement Management: Master cross-functional project leadership by managing multiple client workstreams and leading internal consultant project teams. • Advance Commercial & Practice Growth: Build your business development toolkit, expanding accounts and shaping new offerings within a high-growth healthcare safety practice