Learning Experience Designer

At ExtraHop , we’re on a mission to protect and empower the connected enterprise. We reveal what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensure the integrity of networks, data, systems, and processes. Organizations rely on ExtraHop to provide visibility into the cyber threats, vulnerabilities, and network performance issues that evade their existing security and IT tools. With this insight, organizations can investigate smarter, stop threats faster, and keep operations running. Our mission is fueled by a profound social and moral responsibility to be the best at what we do, ensuring a secure world where everyone can thrive. If this sounds like a place you’d like to spend the next chapter of your career, we’d love to hear from you. Position Summary As a Learning Experience Designer on the Digital Support and Education team, you will play a crucial role in designing and developing technical training materials to facilitate the implementation, use, administration, and support of our technology. You will collaborate with subject matter experts across ExtraHop to create delightful digital learning experiences optimized for comprehension, application, and retention, with an emphasis on engaging video content and motion graphics Key Responsibilities • Develop tutorial and explainer videos, incorporating multimedia assets such as screen captures, motion graphics, animations, and voiceovers • Apply learning theory and instructional design best practices to produce course design documents and video scripts • Cultivate collaborative relationships with SMEs across ExtraHop to identify knowledge and skill gaps to address through training • Conduct independent research on course topics using internal and external resources • Create and deploy courses within the learning management system • Execute quality assurance reviews of new and revised courses and assessments • Update aging assets to ensure alignment with available and in-use product versions Required Qualifications • Four-year degree or equivalent experience; background in adult education preferred • Proven ability to design instructional content for complex topics, with experience building self-paced learning materials tailored to external audiences and customers • Three years of hands-on video development/motion design experience using Adobe After Effects or similar programs • Three years of experience with Adobe Creative tools (After Effects, Illustrator, Photoshop, Audition) • Three years of experience with authoring tools (Storyline, Captivate, etc.) • Ability to quickly grasp technical concepts with minimal assistance • Excellent organizational, analytical, problem-solving, and communication skills • Team-focused attitude and experience translating customer needs into deliverables • Work cooperatively with others within the organization and other cross-functional stakeholders • Work well in fast-paced environments • Has predictable, reliable attendance Preferred Qualifications • Experience in a high-growth tech company • Skilljar LMS administration experience • Technical certifications: Front-end development, UX, digital marketing, web analytics • Graphic, web, or UX/UI design portfolio of professional work available • Portfolio showcasing instructional videos, motion graphics, interactive courseware, and other digital learning content Skills and Competencies • Exceptional organizational, analytical, and problem-solving abilities. • Customer-centric attitude and a genuine passion for technology and digital user enablement. • Strong visual storytelling and multimedia design skills, with the ability to use motion graphics and animation to make complex technical concepts engaging and easy to underst