Senior Experience Design Lead - Surety

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Customer Experience Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $120,400.00 - $198,700.00 Target Openings 1 What Is the Opportunity? Travelers' Experience Design (XD) team creates best-in-class experiences for our customers, agents, employees, and partners. We're looking for a Senior Experience Design Lead to join our Bond & Specialty Insurance (BSI) Experience Design team, supporting the One Surety Value Stream which includes Commercial Surety & Construction Services business area as we grow and transform. In this role, you'll lead a small team of designers while personally driving research and design for high-impact initiatives — including a major business transformation and the integration of AI-enabled capabilities into cross-cutting experiences. You'll set experience vision and strategy, turn insights into action, and define, test, and implement product and service solutions. Applicants must be authorized to work for ANY employer in the US.The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role. What Will You Do? The Senior Lead Experience Designer provides domain expertise and design leadership within the One Surety Value Stream, shaping experience vision and strategy while collaborating with product, engineering, data, and business stakeholders to deliver unified, inclusive, and valuable experiences for customers, agents, and employees. • Provide domain expertise and design leadership across initiatives, supporting product and journey vision and strategy, mitigating risks, and informing organizational decision-making. • Lead the research and design of solutions for products and services by defining, creating, and improving models, concepts, and design elements (e.g., experience goals, journey maps, information architecture, scenarios, personas, interactions, content, visuals, etc.) guided by established design objectives, principles, and standards. • Plan and execute qualitative user research and usability testing; lead strategic synthesis and insights generation; analyze and communicate results and recommendations to stakeholders. • Guide collaborative activities with end users, business and technology partners, and outside partners, integrating a human-centered focus informed by research-based insights and design exploration. • Communicate design direction and rationale clearly; solicit and synthesize feedback; lead prioritization. • Drive the application of accessibility standards including WCAG and Travelers Digital Accessibility Policy, integrating inclusive design principles and demonstrating familiarity with accessibility testing tools such as Axe,  and screen readers. • Apply the Travelers Design System and Agile methodology, demonstrating and leading design phases using the Human-Centered Design Double Diamond approach. • Leverage experienc