Digital Technology Enterprise Delivery Lead – North America

Reference No. R2875231 Position Title: Digital Technology Enterprise Delivery Lead – North America Department: ​Tech Enterprise Delivery NAM  Location: Toronto, ON - Hybrid - 3 days per week onsite - required.   About the Job Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. ​   About Sanofi We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.​   Main Responsibilities: 1. Enterprise Technology Delivery & Orchestration   • Lead and orchestrate end-to-end execution of Digital Technology delivery across assigned NAM Canada markets, translating business priorities into integrated technology outcomes. • Serve as the primary integration point across Product, Service, Infrastructure, Workplace, Security, and Digital Business teams to ensure coherent delivery against market needs. • Identify and proactively manage cross-functional dependencies, delivery risks, and escalation paths to protect business-critical technology outcomes. • Drive accountability for technology readiness in support of major business events, site changes, and strategic transitions across Canada.   2. Business Partnership & Strategic Alignment   • Act as the trusted Digital Technology partner to senior business leaders, GBUs, Global Functions, and market stakeholders across Canada. • Build and sustain strong relationships with Digital Business teams, translating business strategy and priorities into clear technology demand and delivery commitments. • Represent NAM Enterprise Delivery with senior stakeholders, including executive-level reporting on portfolio status, service performance, and risk posture. • Manage expectations and provide consistent, structured communication on technology delivery progress, milestones, and outcomes.   3. Portfolio, Demand & Delivery Governance   • Support governance of the NAM Digital Technology portfolio — providing visibility into business demand, delivery commitments, dependencies, resource requirements, risks, and expected outcomes. • Maintain a structured demand pipeline and ensure alignment between business requests and available Digital Technology capacity. • Support investment prioritization, project intake, and delivery sequencing decisions in coordination with NAM and global stakeholders. • Track and report portfolio health, escalate delivery risks proactively, and maintain governance artifacts in line with TED standards.   4. Technology Service Performance & Employee Experience   • Monitor health and performance of Digital Technology products and services impacting assigned NAM markets; drive resolution of service issues and chronic performance gaps. • Champion the end-to-end employee technology experience, partnering with DEX, Service Desk, and Workplace teams to identify friction and drive measurable improvement. • Leverage data, user feedback, and XLA/DEX metrics to surface insights and prioritize experience improvements. • Ensure service transitions, product launches, and technology changes are managed with business readiness and user adoption in mind. 5. Strategic Programs, M&A & Business Continuity • Provide Enterprise Delivery leadership for high-impact business and technology initiatives — including M&A integration, site expansions, business unit transformations, and large-scale technology deployments across Canada