Product Manager, CAD

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for a Product Manager to join our CAD (Computer-Aided Dispatch) team. In this role, you will help shape the systems that dispatchers, first responders, and public safety leaders depend on during critical moments. You will own and evolve key areas of our CAD platform, with a particular focus on connecting data, analytics, and emerging AI capabilities to the operational workflows where they can have the greatest impact. A key challenge for this role is turning the growing volume of information available to public safety agencies into better, faster decisions. You will help determine how information from sources such as sensors, video, analytics platforms, and technology partners should flow into CAD and Real-Time Crime Center (RTCC) workflows and reach the people who need it. You will also help shape backend AI capabilities that synthesize complex data and accelerate human decision-making while keeping users at the center of the experience. This is a highly collaborative and technically engaged product role. You will work closely with engineering to understand our architecture, data flows, and technical constraints, while also working with external technology partners to determine how their capabilities should be incorporated into the Mark43 product ecosystem. Success requires strong product judgment and the ability to make clear decisions about where to invest, what to build, what to integrate, and how those choices translate into meaningful improvements for public safety agencies and the communities they serve. What You’ll Do If you were part of our team, here are some things you would have done last week: • Made product decisions across complex CAD and RTCC workflows, balancing customer needs, technical constraints, data availability, business priorities, and longer-term product strategy to determine where the team should invest • Worked with engineering to synthesize data from multiple sources, including sensors, video, operational systems, and ecosystem partners, into experiences that help public safety professionals understand situations and make decisions more quickly • Helped define backend AI capabilities that can organize, interpret, and surface relevant information to accelerate human decision-making in complex, time-sensitive environments • Partnered with the ForceMetrics team to identify opportunities to bring insights from ForceMetrics data and analytics into Mark43 workflows, helping translate newly available capabilities into meaningful experiences for CAD, RTCC, and public safety users • Evaluated technology and ecosystem partners, determining when an external capability could strengthen the Mark43 platform and how it should be incorporated into a cohesive product experience • Partnered closely with engineering on internal capabilities and partner integrations, developing enough technical depth to understand system relationships, dependencies, tradeoffs, and the implications of different product decisions • Worked directly with dispatchers, supervisors, command staff, analysts, and technology leaders to understand how information is used today and identify opportunities to make workflows faster, clearer, and more effective