Mission Engineer - Albany

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact This isn't a relationship management role. It's an ownership role. Sharp. Adaptable. Unstoppable. You won't wait to be asked. You'll identify what's broken before it becomes a problem, build solutions that didn't exist yesterday, and earn the kind of trust that makes you indispensable to the agency — and to Axon. In this embedded role, you are the primary owner of customer outcomes within a strategic account — accountable for the full lifecycle of Axon's ecosystem. You combine deep technical expertise, builder instinct, operational leadership, and executive presence to help agencies transform how they operate, not just adopt software. You embed for the long haul: opening the laptop onsite, shipping on Axon's stack, holding the room when it matters, and iterating on what you build until it sticks in production. Success is measured by the agency's operational outcomes and working solutions in production — not product health, not activity, not slideware. What You'll Do This role is intentionally undefined in the day-to-day. Priorities shift with agency mission tempo, operational crises, and emerging opportunities. If you need a fixed playbook to succeed, this isn't the role for you. Building is the job. You will use Axon's platform — AI Era, agents, workflows, integrations, and data tools — to design, build, and ship new capabilities on site. You own outcomes end to end across deployment, adoption, optimization, and ongoing success — as the accountable owner, not a coordinator of other teams' work. Onsite Building & Platform Delivery • Discover agency problems onsite and translate them into buildable, compliant solutions tied to mission outcomes • Design and ship working tools on Axon's platform: AI agents, workflows, automations, integrations, and data pipelines — built and tested with real users and real data • Build with Axon products, not around them — configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in the agency environment • Iterate in the field until adoption sticks, then document patterns for reuse across accounts • Apply responsible innovation guardrails — CJIS, evidence integrity, privacy — in every build. Ship working software, not slideware • Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services when builds or integrations break AI Build & Adoption • Build and deploy AI-powered workflows (agents, prompts, RAG, evaluations) that solve defined agency problems — not generic experimentation • Drive hands-on adoption with the people who use what you build daily • Measure whether changes stick — usage, workflow impact, mission outcomes — and iterate when they don't Operational Transformation & Leadership • Assess workflows onsite, identify friction and mission impact, and define what to build before you build it • Move from reactive support to proactive outcome design — arrive with hypotheses, validate with command staff and operators, then build to match • Build trusted relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning • Define success metrics and capture baselines before major deploy