Senior Manager, Digital Ordering

About the team The Digital Ordering team is DoorDash’s hyper-growth business segment that aims to revolutionize the “first-party” digital experiences for Merchants and their Customers. We are helping Restaurants grow their same store sales through all of their owned channels. We do that by building custom Apps and Websites that offer best in class performance. Our team’s mission is to enhance our Merchants’ digital experiences and, in doing so, drive exponential growth for the Platform business. Said differently, we are looking for top technical talent to help us drive exponential growth for our hypergrowth SaaS business. About the role As a Senior Manager, Product Ops on the DoorDash Digital Ordering team, you will play a critical role in driving growth across our various products and services. You will report into the General Manager for the Digital Ordering and Point of Sale within DoorDash’s broader DashOS org. You will have to key priorities: • To utilize your growth sense and technical expertise (commerce experience strongly preferred) to guide merchants through how the DoorDash Commerce Platform can fit into their business, team and tech infrastructure. You’ll do this by becoming an expert in both our product suite as well as restaurant tech stacks, processes, and common challenges. You will play a mix of a role as both a consultant and key contributor to the sales process. Your key Merchant points of contact will be CEOs, CTOs, and CMOs • Lead a team whose primary objectives are to influence our product road map and drive same store sales (i.e. growth) for our Merchants via Quality initiatives & Growth experimentation. Our products are designed to help restaurants exponentially alter their growth trajectory and you will work alongside them to iteratively optimize their same store sales through experimentation, analysis, marketing, and more. Join to help us: • Scale a business that is a pivotal strategic bet for the company • Build an AI forward set of Commerce tools • Help merchants customize and optimize their first-party digital ordering experience • Work on high-visibility initiatives alongside cross-functional leaders in product, engineering, and strategy • Leverage a data-driven approach to guide optimizing both your time and merchant resources You’re excited about this opportunity because you will… • Leverage your technical (commerce expertise) to Consult & Win new Business: Build trust with merchants and help guide them through complex decisions to re-envision their tech stack to unlock greater same store sales growth for their first party channels. • Produce differentiated growth: Drive measurable results by focusing resources on the areas of greatest opportunity, adding value through the breadth of experience you bring to the table. • Operate: Dive into the lowest level of detail to ensure successful execution. You will meticulously anticipate and address potential challenges as we rapidly scale. You will work directly with internal and external partners to implement strategies and scale processes while maintaining operational excellence. • Strategize: Develop comprehensive strategies to support and scale the Digital Ordering business, considering both immediate and long-term success. You will tailor strategies to leverage DoorDash’s technology and maximize impact & growth for our Restaurant partners. • Build & own: Establish and own the infrastructure needed for massive growth in the business. From there, you will lead 0 to 1 opportunities, creating roadmaps for future growth vectors and owning key outcomes. • Collaborate: Value and build strong partnerships with our merchant partners and across DoorDash, including Product, Engineering, Account Management, Analytics, Finance, and many others.