Senior Solution Engineer CRM (f/m/div.)

Your contribution to something big: • End-to-end AI solution development: Design, prototype, deploy and continuously improve Generative AI products and agentic workflows throughout their lifecycle. • Hands-on implementation: Build and configure prompts, AI agents, workflows and tool integrations using technologies such as Python, enterprise AI platforms and low-code automation tools such as n8n. • CRM integration: Connect AI solutions with CRM platforms such as SAP Sales & Service Cloud (SAP CX) and Microsoft Dynamics 365 to enable intelligent and automated business processes. • System integration: Design and implement integrations using APIs, MCPs and webhooks. Define clear interface requirements for CRM and platform teams, including technologies such as OData, REST APIs and Microsoft Dataverse Web API. • Business and user alignment: Translate business requirements, user feedback and process needs into practical AI solutions while ensuring secure and responsible handling of CRM data. • Product ownership: Co-own the product lifecycle after rollout, including backlog prioritization, release coordination and continuous improvement. • Value creation: Identify opportunities to scale successful AI solutions and contribute to measurable improvements in CRM processes across multiple geographies. What distinguishes you:   Education:  Degree in Business Informatics, Computer Science, Data Science, Business Administration or a comparable field. Experience: • Several years of experience developing and deploying GenAI, AI-agent or automation solutions from prototype to production. • Experience with CRM processes and platforms is a strong advantage. Know-how: • Hands-on experience with Python, LLMs, RAG, AI agents, APIs and enterprise AI platforms. • Knowledge of CRM integrations, such as SAP CX, Microsoft Dynamics 365, Dataverse, OData or REST APIs. • Experience with Databricks or workflow automation tools such as n8n is a plus. Working Style and Methods: • Hands-on, solution-oriented and comfortable turning business requirements into scalable technical solutions. • Able to work independently and collaboratively across technical and business teams. Personality: • Curious, collaborative and passionate about AI, technology and creating business value. Languages : Very good English skills. Work #LikeABosch includes:  ⚖️ Flexible work conditions 🔀 Hybrid work system 🌐 Exchange with colleagues around the world 🧑‍⚕️ Health insurance and medical office on site (general surgeon, psychology, physiotherapy, general clinic) 📚 Training opportunities (p.e., technical training, foreign languages training) & certifications 📈 Opportunities for career progression and continuous professional development 💲 Access to great discounts in partnerships and Bosch products 🏋️ Sports and health related activities 💰 Flexible benefits platform 🅿️ Free parking lot 🍽️ Canteen   Success stories don´t just happen. They are made... Make it happen! We are looking forward to your application!