Senior Facilities Manager

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant focus lead the way no matter what. The Senior Facilities Manager provides strategic and operational leadership for WelbeHealth’s facilities portfolio, including new site development, ongoing facility operations, maintenance, vendor performance, equipment and supplies, occupancy services, and financial oversight. This role builds the infrastructure, standards, systems, and team capabilities needed to scale the facilities function as the organization grows. The Senior Facilities Manager creates, owns, and drives consistent enterprise processes, identifies and delivers continuous improvement opportunities, establishes performance measures and governance, and translates business needs into sustainable, repeatable solutions. This role is different because the Senior Facilities Manager WelbeHealth: • Owns the strategy and execution of facilities operations across a growing, multi-state portfolio, building scalable systems, standardized processes, and vendor partnerships that support new market launches and ongoing operational excellence • Drives cross-functional collaboration and continuous improvement by partnering with market leaders and internal stakeholders to optimize facility performance, manage costs, mitigate operational risks, and deliver safe, reliable, and compliant environments that support our participants and team members We care about our team members. That’s why we offer: • Medical insurance coverage (Medical, Dental, Vision) • Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days • 401K savings + match • Comprehensive compensation package including base pay and bonus • And additional benefits! On the day-to-day, you will: • Lead the facilities function’s operating strategy and translate organizational growth plans into scalable staffing, systems, service-delivery, vendor, and capital requirements, as well as create, own, implement, and continuously improve enterprise facilities policies, standard operating procedures, service level agreements, workflows, controls, and escalation paths • Build repeatable and scalable processes that support new market launches, site transitions, and the ongoing operation of a growing multi-state portfolio • Own assigned vendor portfolios including but not limited to janitorial, preventative maintenance, linens, hazardous waste disposal, and others as assigned, including ongoing vendor relationship management, creation of service level agreements to meet evolving operational needs, collecting and incorporating feedback from internal WelbeHealth operations leaders, and contract review • Own the facilities service request platform and related technology roadmap, including intake, prioritization, assignment, escalation, closure, reporting, and user adoption • Use operational data, stakeholder feedback, root-cause analysis, and external best practices to identify improvement opportunities and lead changes that increase quality, speed, consistency, cost effectiveness, and customer experience • Define and monitor key performance indicators, service-level expectations, dashboards, and business reviews, communicating risks, trends, decisions, and corrective actions to senior leadership • Direct facilities support for multiple market launches, including readiness planning, supply and equipment deployment, vendor activation, training coordination, clinic and kitchen setup, leadership updates, and operational handoff Job requirements include: • Bachelor’s degree in facilities management, construction management, business administration, healthcare ad