Engineering Manager, Switchboard

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Summary: Lead the Switchboard team, which owns the Tenant management product for Dedicated environments. This team is diverse in skills (Frontend, Backend and Reliability engineers) and owns the product end to end. The product enables self-service and workflow automations for customers and internal operators of our large scale Dedicated tenant fleet. Key Responsibilities: • Lead the fullstack Switchboard team responsible for GitLab Dedicated’s customer-facing control panel, and set clear direction for how the team delivers and evolves that product. There is a strong coordination with the assigned Product Manager. • Hire and develop a high-performing team where team members can thrive and produce results with quality and speed. • Partner with Technical Team Leads to provide direction and act as final decision-maker and unblocker of the team to move forward fast. • Partner closely with Product and Design on the customer-facing control panel, including wireframes and UI direction for external users. • Own planning with the Product Manager, including priorities, dependencies, and the quarterly delivery epic. • Ensure fast, high quality and cross-functional execution across frontend, backend, UX, product, and technical writing. • Drive improvements in quality, security, and performance. • Support the team’s mission of enabling GitLab Dedicated customers to manage their tenant environments while reducing manual operations on the large scale Dedicated fleet. We're looking for a technical engineering manager to lead a team building and operating large-scale distributed systems. The ideal candidate combines deep technical expertise with strong operational instincts and a passion for building high-performing teams. What you'll bring: • Proven track record building and owning large-scale distributed services, with the technical depth to dive into architecture and guide the team on technical strategy • Experience with fleet management products, including Terraform, Kubernetes, AWS and automated provisioning at scale (20+ clusters) • Experience in driving operational excellence and you've owned services running at four-nines (99.99%) SLOs and know what it takes to keep them there • Experience leveraging AI tooling to boost team productivity, with real lessons learned from both wins and missteps • A history of building and managing high-performing, accountable team cultures, including managing