Principal AI Solutions Engineer - Salesforce AI Labs

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The opportunity Salesforce AI Labs brings together AI-native businesses and software companies evolving toward agentic business models. Each has distinctive strengths, customers, and a focused go-to-market strategy. Our opportunity is to connect these capabilities into new ways for customers to operate, respond, and grow. We are building a small team of hands-on technology builders who can turn that opportunity into working software and compelling business stories. You will connect products, models, agents, and data into demonstrable solutions—and help customers and executives understand their value. This is a senior individual-contributor role combining software engineering, applied AI, solution architecture, and storytelling. You will move comfortably from a customer problem to code, from an API integration to a live demonstration, and from technical detail to an executive conversation. Your mission Build and demonstrate how capabilities across the Salesforce AI Labs portfolio can work together to deliver measurable customer outcomes faster. You will show what customers can achieve with current capabilities, explore what becomes possible through new combinations, and make the path between the two clear. What you will do • Build connected solutions. Create working prototypes, API integrations, and agent workflows spanning multiple products and enterprise systems. • Start with the business problem. Work with customers, portfolio leaders, and go-to-market teams to identify use cases where combining capabilities produces meaningful additional value. • Create compelling demonstrations. Develop reliable, repeatable experiences that make complex technology understandable and show a clear connection between customer needs, system actions, and business results. • Tell the story at every level. Present to executives, customers, developers, and sales teams, adapting the depth while preserving technical credibility. • Explore the next opportunity. Use rapid experimentation to test new agentic experiences and architectures. Clearly distinguish available capabilities, working prototypes, and future concepts. • Make the work reusable. Package reference architectures, integration components, demo environments, and playbooks that other teams can adopt. • Measure value and speed. Establish baselines and evaluate outcomes such as implementation time, process cycle time, cost to serve, service resolution, and customer experience. • Connect learning to product decisions. Surface integration gaps, customer demand, and technical constraints to product and engineering leaders, with evidence from what you build. What you bring • A track record of personally building customer-facing software, integrations, or technical prototypes that solve real business problems. • Strong coding skills in Python, TypeScript/JavaScript, or comparable languages, with the ability to build and debug across services and a usable demonstration interface. • Flu