Jobs / United States / 3M Company
Customer Service Representative - Japanese Speaker
3M Company · 🇺🇸 PH, Taguig
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 17 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 6 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — 3M Company
The US Department of Labor certified 17 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 6 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for 3M Company →
About the role
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: This is an individual contributor role. Manages simple to moderately complex orders from customers from order capture till order save in SAP, including any orders from Fax, email or customer portal without e-solutions. Serves as a first level escalation resource for routine and basic non-routine issues brought up by others whether internal stakeholders or external customers. Assists in analyzing customer service reports and handles simple and moderately complex validation related to order entry. Uses basic analytical skills to interpret information, examine variables, draw conclusions, and assess alternative methods. Most complex problem solving may require the use of increased judgment to handle some variations in conditions or operations, making decisions based on selecting from alternative courses of action using greater adaptation to circumstances when necessary. Duties and Responsibilities: • Handles varied customer transactions; including PO Download, Order Entry, Order Analysis (validation of order information/details entered), of PO's received from customers that cannot be converted to an electronic order into SAP. Also includes saving order, communicating with local CSRs for order and sending customer acknowledgement. • Handles inquiries of moderate scope and complexity within customer service areas. • Responsible for resolving simple to mid-complex issues and providing issue resolution according to the set guidelines provided. • Responsible for completing assigned tasks within SLA targets. • Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets. • Coordinates in a timely manner with different teams thru emails, meetings or phones calls which would require high level of accuracy and critical thinking. • May be required to generate and provide simple reports and analytics directly related to the function. • Continuous improvement of processes and Lean Six Sigma project coordination which may include Identifying opportunities to improve data quality & reduce cycle time. • May be involved in training and pre/post deployment support. • Participate in all company initiatives eg. daily tier reviews, team meetings, training as well as completing all compliance and EHS courses are required. Other administrative duties may be required by the business. • Analyzes, recommends, and suggests alternative solutions to meet customer needs and/or account specific needs. • Customer service, issue resolution, analytical with good problem-solving skills and critical thinking and process and tool training and expertise. Qualifications • Has background with order to cash. • Minimum 2 years of customer service experience specifically customer issue resolution. • Previous experience in SAP system will be an asset. • Knowledge in Japanese Language - Reading, Writing, Speaking and Listening skills are required. • English language capabilities and additional language a plus. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information