Front Office Agent

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following: • Looking after our guests, including check-in and check-out • Reviewing and processing bookings, overbookings and options • Invoicing, including managing payments, as well as cash transactions and cashing up • Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails) • Gaining interdepartmental insights into new areas of activity by working in our multicultural teams Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also: • Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career • Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry • Be open and communicative and have a solid command of English • Be a team player and willing to provide assistance across departments – we achieve our results together