Account Manager (Remote - Mexico)

Why Housecall Pro ? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer: • Paid holidays and flexible, take-it-as-you-need-it paid time off • A culture built on innovation that values big ideas, no matter where they come from Role Overview: As an Associate, Account Management, you oversee and manage relationships with high-value Pros, ensuring their continued success and growth. You focus on supporting existing accounts, driving account expansion, and selling add-on products to maximize revenue potential. With a portfolio of approximately 100–130 Pros, you build strong, trust-based relationships by delivering consultative, tailored solutions aligned to each Pro’s business goals. You take a proactive, customer-focused approach to retention, identifying opportunities to increase engagement, strengthen partnerships, and drive measurable growth across your book of business. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. What you do each day: • Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth • Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through • Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships • Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products • Provide ongoing support to ensure Pros have a seamless and successful experience with our company’s solutions • Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion • Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability • Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro’s goals • Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience • Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion Qualifications: • Bachelor’s degree or equivalent work experience • 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment • Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion • Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management • Strong consultative selling and negotiation skills grounded in data and customer insights • Experience using AI tools to increase quality and efficiency of work • Ability to manage a portfolio of 100–130 accounts while maintaini