Managed Services Consultant

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market. Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf. At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here. About the Opportunity Salsify is seeking a Managed Services Consultant to help enterprise customers achieve their business goals through ongoing operation and optimization of the Salsify PXM platform. You will manage multiple customer engagements, translate business needs into practical solutions, and execute the technical and operational work that keeps product content and syndication processes running effectively. This role calls for sound judgment, ownership, and the ability to build trust while working through complex customer challenges. What you will do • Own day-to-day delivery across multiple managed services customers, balancing planned work, recurring operations, and emerging priorities. • Understand each customer’s goals, pain points, and operating context; recommend and implement solutions that improve their use of Salsify. • Configure and troubleshoot Salsify PXM and related retailer workflows, including complex or nonstandard requirements. • Support work involving retailer portals and the Global Data Synchronization Network (GDSN), coordinating issues through resolution. • Manage customer expectations, communicate progress and risks clearly, and propose workable alternatives when a request is outside scope or the initial approach is ineffective. • Deliver services on time and within the agreed scope while maintaining a positive customer experience. • Partner with internal teams, including Product, when needed to investigate issues, validate solutions, or pilot new service offerings. • Share knowledge and continuously develop expertise in the platform, retailer processes, and customer use cases. What you bring • At least one year of hands-on experience with retailer portals such as Amazon Vendor Central, Target Partners Online, Home Depot IDM, or Walmart Supplier One. • At least one year of experience working with GDSN. • At least two years of experience supporting enterprise customers through the launch or ongoing operation of a platform. • Ability to prioritize and deliver work for several customers at once with limited oversight. • Strong problem-solving skills, including the ability to make sound decisions when requirements are incomplete and to adjust course when a solution does not work. • Clear customer communication, good judgment in managing scope, and the ability to handle difficult conversations constructively. Preferred qualifications • At least one year of direct experience with Salsify PXM. • Experience piloting new service offerings or resolving complex custom configurations. • Experience mentoring col