Senior Manager, Finance Analytics

About Extend: Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits. Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. About the Role You'll join our centralized Risk, Analytics & Data Science (RAD) team as a Senior Manager, serving as the leader in the Finance Analytics function and help build and scale up the team. You'll work closely with Extend’s leadership team on how Extend plans, forecasts, and monitors its financial performance: the forecasting methodology we standardize on, the financial models leadership uses to make strategic decisions, and the analytical bar for the function as a whole. You'll be accountable not just for your own forecasts and models being right, but for the team's methodology and financial data being sound. We've invested heavily in modern data infrastructure and AI tooling, and we want someone who's excited to actually use them. If you're a little bored of traditional FP&A and want the scope and influence of a senior manager with the hands-on depth of an IC at a fast-growing company, this role is for you. What You'll Be Doing Planning, Forecasting & Performance Management • Own the financial forecast methodology, the process, and the output. Own the driver-based models behind Extend's key financials, top-line forecast (merchant GMV, attach rates, etc.), revenue, cash balances, and margin across our product lines. Define the assumptions governance and variance-review standards that make every forecast defensible. • Own the annual operating plan and long-range plan. Lead the annual budgeting cycle and the 3–5 year financial model, linking growth ambitions to cash and capital needs, and partner with Accounting so the plan reconciles with reported results. • Run the performance-management cadence. Track KPIs and OKRs against plan, diagnose variances down to merchant, product, and segment level, and deliver forward-looking insights. Strategic Finance & Decision Support • Own the financial strategy conversation with senior leadership. Be the CFO's and leadership team's analytical thought partner. Communicate the business performance on a regular basis and provide valuable insights for strategic decisions. • Turn reporting into a decision engine. Own the end to end P&L modeling and performance reporting, help drive business decisions and changes based on analytical insights from day to day reporting. • Put the entire business operation under the Unit Economics framework. Build and maintain the unit-economics framework (true contribution margin at the contract level) and embed it in pricing, merchant deal reviews, and product investment decisions. • Evaluate strategic initiatives and capital allocation. Build ROI and scenario/sensitivity models for new products, markets, merchant partnerships, and major investments; support fundraising, insurer/reinsurance partner economics, and M&A or corporate-development analysis as needed. • Drive res