Manager, Local Visibility Optimization

Who We Are SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here ! Role Description The Manager, Local Visibility Optimization, is the company’s foremost authority on search, visibility, and digital market intelligence. Building on a foundation of deep SEO and GEO expertise, customer problem solving, and cross-functional enablement, this role takes on a broader mandate: defining and stewarding the brand’s point of view on search and market dynamics, equipping every team, from Product, CS, Sales, and Marketing, to communicate that POV with clarity and conviction, and creating the content and frameworks that make it real across customer-facing storytelling. This individual also serves as the external face of that expertise by producing original thought leadership content, representing the brand at industry events, and building the company’s reputation as a trusted, authoritative voice in the market. Success in this role means the organization speaks with one informed perspective, every team can lead with POV and value, and the brand is recognized externally as a go-to resource in its space. Responsibilities • Define and continuously refine the company’s SEO and search narrative, grounded in data, client outcomes, and emerging industry signals • Translate complex market intelligence into accessible frameworks that internal teams and external audiences can adopt and act on • Partner with leadership to align the POV with overall brand strategy and product positioning • Maintain a living library of insights, frameworks, and talking points that serve as the backbone for cross-functional storytelling • Develop and maintain a comprehensive SEO enablement program within Customer Success, including playbooks, and performance benchmarks • Maintain our Paid Local SEO Consulting services, and ensure all deliverables are met and evaluated. • Collaborate with CSMs on listings and local pages strategy, ensuring frontline teams can advise clients with confidence • Partner with cross-functional teams to shape product messaging, inform roadmap value storytelling, and ensure features are contextualized within market trends • Host weekly cross-functional updates and conduct regular training sessions to keep the organization sharp and aligned • Produce a consistent cadence of thought leadership content: blog posts, webinars, and video commentary • Stay up to date and knowledgeable on best practices and enable SOCi’s SEO strategists with this information and expertise. • Meet with CSMs as needed to offer prescriptive analysis on SEO performance, updates, and best practices • Attend Critical Account Program calls to discuss at-risk customers to help address SEO adoption and performance concerns and build strategy collateral for the teams. • Guide internal partners in the design of effective SEO programs that meet business objectives • Provide QBR guidance for CSMs that mirror industry best practices and effective ways to evaluate success. Required Skills & Experi