Director, Partner Operations

Headquarters: USA - Remote About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Position Summary As the Director of Partner Operations, you will lead the operational engine that powers our global partner ecosystem. You will be responsible for building and optimizing processes, tools, and programs that support all partner types—resell, referral, delivery, technology, MSP, and cloud marketplaces. You will collaborate closely with Sales Operations, Channel Sales, Alliances, Product, Finance, and Marketing to ensure our partner strategy is supported by scalable infrastructure and clear performance metrics. Please note: while this is a remote role, we are seeking candidates based in the Pacific or Mountain time zones to support close collaboration with our West Coast channel leadership. Key Responsibilities • Partner Operations Strategy • Lead the development and execution of partner operations strategy aligned to business growth goals. • Design and implement scalable processes to support a diverse partner ecosystem, including resellers, referral partners, GSIs, SIs, MSPs, ISVs, and cloud marketplaces (e.g., AWS, Azure). • Build dashboards and reporting frameworks to measure partner performance, pipeline, and influence. • Sales Operations Alignment • Partner with Sales Ops and RevOps to integrate partner data into core sales systems (Salesforce, PRM, BI tools). • Optimize lead-to-cash processes for indirect routes, including partner deal registration, attribution, and compensation. • Partner Program & Enablement • Support ongoing evolution of Ping’s partner program, tiers, incentives, and benefits. • Ensure operational support for onboarding, certification, and enablement workflows. • Track partner participation and compliance with program requirements. • Technology & Systems Ownership • Own or influence tools that support partner lifecycle (e.g., PRM, Salesforce, LMS, partner portals). • Work with IT and vendors to enhance partner system capabilities and integrations. • Cross-functional Leadership • Serve as the key operations point of contact for Partner Sales, Alliances, and Executive Leadership. • Collaborate with Product and Marketing teams to support GTM alignment with technology and cloud partners. Qualifications • 10+ years of experience in Sales Operations, Channel/Partner Operations, or similar roles in B2B SaaS environments. • Deep understanding of partner ecosystems including VARs, GSIs, ISVs, MSPs, and hyperscalers. • Strong experience with partner programs and partner enablement frameworks. • Proven ability to manage and improve sales/partner systems and data quality across CRM and PRM platforms. • An