Japanese IT Operation Support Engineer

Japanese IT Operation Support Engineer This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: ● Required Knowledge and Skills • Minimum 5 years of experience in IT technical roles (e.g., system implementation, maintenance, and operations management) • Japanese communication skills sufficient for customer-facing interactions, including explaining technical matters during meetings • Experience and capability in task management, cost management, and coaching/mentoring junior engineers (L2 and below) • Proven experience creating operational documents and customer reports used by support and operations teams • Ability to proactively plan, coordinate, and execute activities to resolve issues and drive outcomes (self-motivated and accountable) • Ability and willingness to continuously develop technical skills through training and hands-on experience (engineering mindset) • Fundamental knowledge and practical experience with infrastructure technologies, including Servers, Networks, Storage, and Operating Systems • Advanced technical expertise and hands-on experience in at least one of the following areas: Linux, Windows, or VMware ● Preferred Experience, Knowledge, and Certifications • Experience as a Team Lead, Sub-Lead, or Project Manager within an operations and support organization • Experience leading the technical resolution of Major Incidents (P1/P2) and conducting Root Cause Analysis (RCA) • Experience with Change Management and Problem Management processes • ITIL Foundation certification and/or vendor certifications related to Operating Systems, Databases, or other infrastructure technologies • Knowledge of operational tools, including ITSM platforms (e.g., ServiceNow) and monitoring tools • Experience with operational automation using PowerShell, Python, or Bash • Experience operating and supporting cloud platforms and services such as Azure, AWS, Microsoft 365, and Entra ID • Experience in customer-facing technical discussions, stakeholder management, and service improvement proposals • English communication skills (spoken and written) • Knowledge of information security and cybersecurity best practices Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here . Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whet