Cardiac Surgery Tech Consultant

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Technical Consultant – Cardiac Surgery will provide high-quality clinical and technical support to cardiac surgery teams across the entire UAE , while managing relationships and day-to-day activities within assigned hospital accounts. The role combines clinical case support, customer education, account management and operational coordination. The successful candidate will work closely with cardiac surgeons, perfusionists, operating-room teams, procurement departments and hospital management to support the safe and effective use of the company’s cardiac surgery technologies. The role will also identify account-development opportunities, support product adoption and help achieve business objectives within the assigned territory. Primary Responsibilities • Provide clinical and technical support for the Cardiac Surgery portfolio across the entire UAE. • Travel between Emirates and hospitals to support scheduled and emergency cardiac surgery procedures. • Support the appropriate use of cardiac surgery products, including heart valves, cannulae and related surgical technologies. • Assist clinical teams with product preparation, configuration and troubleshooting in accordance with approved instructions for use and company procedures. • Coordinate with surgeons, perfusionists, nurses and operating-room teams to understand procedural requirements. • Respond promptly to urgent clinical and technical requests from assigned hospitals. • Escalate product complaints, quality concerns and adverse events through the appropriate company processes. • Serve as the primary day-to-day contact for assigned cardiac surgery accounts. • Develop and execute account plans in collaboration with the Sales Supervisor or Sales Manager. • Build trusted relationships with cardiac surgeons, perfusionists, operating-room teams, procurement stakeholders and hospital management. • Understand each account’s procedure volumes, clinical priorities, product utilization, inventory requirements and competitive situation. • Deliver product training and technical education to surgeons, perfusionists, nurses and other hospital stakeholders. • Support workshops, wet labs, clinical education programs and new-product introductions. • Support the achievement of sales, account-growth, therapy-adoption and customer-service objectives. • Maintain accurate account, activity, case and opportunity information in the CRM system. • Prepare regular reports on case activity, product usage, account developments and customer needs. • Support tender submissions, product listings, purchase-order follow-up and contract implementation. Required Qualifications • Bachelor’s degree in Nursing, Perfusion Technology, Biomedical Engineering, Life Sciences or another relevant clinical or technical discipline. • Minimum two years of relevant experience in cardiac surgery, cardiovascular medical devices, perfusion, operating-room support or a related clinical environment. • Good understanding of cardiac surgery procedures and operating-room workflows. • Experience supporting cardiac surgeons, perfusionists, nurses or other clinical stakeholders. • Ability to understand and communicate detailed clinical and technical product information. • Strong customer-service, relationship-management and problem