Account Manager - Florida

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the job We are seeking a results-driven Account Manager to lead customer retention and revenue growth across a portfolio of restaurant partners in the SW Florida markets within the Eastern Time Zone. Reporting to the Manager of Account Management, this hybrid field-based role serves as a trusted advisor to local restaurant operators by delivering data-driven insights and optimizing reservation workflows. In this position, you will proactively engage with leadership to overcome operational challenges, champion customer needs cross-functionally, and expand adoption of premium marketing solutions. The ideal candidate brings a collaborative mindset, deep industry familiarity, and a passion for supporting the local hospitality ecosystem. Note: Applicants must live in the Eastern Time Zone to align with the team and market. SW Florida / Florida residence strongly preferred. Domestic travel will be required if not living in the immediate SW Florida area. Responsibilities • Account Retention & Revenue Growth: Build and maintain strategic relationships with restaurant leadership to achieve quarterly retention and upsell targets, including contract renewals and premium marketing tool adoption. • Consultative Business Reviews: Conduct ongoing, data-driven business reviews and executive meetings to deliver industry insights, benchmark performance, and optimize reservation flows. • Cross-Functional Customer Advocacy: Serve as the primary point of escalation for restaurant partners, collaborating with internal product and support teams to resolve issues and inform feature enhancements. • Marketing & Promotional Execution: Partner with the marketing team to design, execute, and evaluate custom marketing initiatives that drive program participation and diner engagement. • Operational Excellence & Tracking: Maintain accurate account records, interaction logs, and activity metrics in Salesforce to inform territory strategy and account health forecasting. • Industry Education & Thought Leadership: Educate operators on emerging hospitality trends and economic drivers, empowering clients to make data-informed operational decisions. Minimum Qualifications • 3+ years of account management, customer success, or operational management experience within the restaurant or hospitality industry. • Residency in the Eastern Time Zone (SW Florida / Florida residence strongly preferred) and in close proximity to an airport. • Demonstrated expertise in restaurant operations and financial analysis, including the ability to interpret P&L statements and business metrics. • Proven track record of using a consultative approach to manage client relationships, handle objections, and achieve retention or growth goals. • Strong written and oral communication skills, with experience preparing and delivering data-driven presentations to group audiences. Preferred Qualifications • Bachelor's degree in Business Administration, Hospitality Management, or a related field. • Hands-on experience leveraging AI tools for account research, personalized communication, and workflow efficiency. • Proficiency with