Lifecycle Services Engineer I

Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver. Job Title Lifecycle Services Engineer I Job Overview The Lifecycle Services Engineer I provides field-based engineering services to support the installation, maintenance, troubleshooting, lifecycle management, and optimization of industrial automation systems. This role performs preventative maintenance, software installations, system upgrades, troubleshooting, and commissioning support while developing technical expertise under the guidance of more experienced engineers. The position requires strong problem-solving skills, adaptability, and a commitment to delivering safe, high-quality customer service. Key Responsibilities • Serve as a primary or secondary customer contact during field service engagements, building positive customer relationships through professional communication and follow-through. • Perform preventative maintenance activities and system health assessments on industrial automation systems to support reliability and lifecycle objectives. • Troubleshoot routine automation, hardware, software, instrumentation, and network issues, escalating complex problems as needed. • Execute software installations, upgrades, patches, and system configuration activities in accordance with established engineering standards and procedures. • Support system migrations, version upgrades, and deployment activities across physical and virtual environments. • Assist with project execution activities, including system setup, testing, Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), commissioning, and startup support. • Support lifecycle planning efforts by identifying aging hardware, software, and infrastructure risks and assisting with corrective action plans. • Prepare service reports, technical documentation, redlines, and project records in accordance with company and customer standards. • Adhere to customer site procedures, quality requirements, cybersecurity standards, and company operating procedures. • Participate in emergency service and on-call support activities as required. • Identify and communicate safety, quality, cybersecurity, and project risks while supporting a culture of operational excellence and continuous improvement. • Maintain required technical training, certifications, and professional development activities. This role requires regular travel to customer sites and the ability to support field-based service activities as business needs require. Basic Qualifications • Bachelor's degree in Engineering, Engineering Technology, Computer Science, Information Technology, or a related technical field, or equivalent combination of education and experience. • Experience supporting industrial automation systems, instrumentation, controls, field service operations, or related technical environments. • Experience troubleshooting hardware, software, networking, or computer systems. • Experience working with Microsoft Windows operating systems and system upgrades. • Experience working in customer-facing technical support or service environments. • Experience following technical procedures, safety requirements, and quality standards. Preferred Qualifications • Experience with Emerson DeltaV