Call Center Training Specialist

At WelbeHealth, each participant of our program is guided by our interdisciplinary team (IDT), composed of clinical and non-clinical members who work cohesively to provide all-inclusive care to our most vulnerable senior population. The WelbeHealth Advocate Training Specialist will be accountable for facilitating training and support as needed. The WelbeHealth Advocate Training Specialist will serve as a subject matter expert in both operational processes and systems used by the Health Plan Services team, and will ensure that the comprehensive training program is inclusive of any additional systems training as applicable. The WelbeHealth Advocate Training Specialist will collaborate with their supervisor by providing feedback and ideas on improving training methods and the overall training experience to promote WelbeHealth values and team culture. Essential Job Duties: • Conduct both routine and ad-hoc trainings for the WelbeHealth Advocate Hub team • Design role-based comprehensive curriculum and training plans using industry and training best practices, including both new hire programs and ongoing/ad-hoc training needs • Develop process for evaluation of training and program effectiveness, and incorporate feedback into future design • Conduct needs assessments and competency assessments for staff on a regular basis to identify skill or knowledge gaps that need to be addressed • Identify learners who require additional support, and partners with supervisors to provide that additional support and teaching • Partner with the Technology team to understand technology and system deployments or releases to understand team impact and assess training needs • Collaborate with our Training and Development team to ensure that the training program is aligned with their standards, consistent, and effective across teams Job Requirements: • High school diploma or equivalent required • Must be able to commute to WelbeHealth centers monthly for onsite training • Minimum of three (3) years of experience as a training specialist or similar role • Previous experience working with electronic health records and contact center systems and platforms • Advanced proficiency in MS PowerPoint for developing curriculum and training plans • Strong understanding of change management best practices and the ability to integrate them into training strategy Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for. • Medical insurance coverage (Medical, Dental, Vision) • Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and sick time • 401K savings + match • Advancement opportunities - we’ve got a track record of hiring and promoting from within, meaning you can create your own path! • And additional benefits Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications. Compensation Offering $70,304 — $89,535.30 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. Our Commitment to Diversity, E