Senior Technical Account Manager (Penetration Testing)

NetSPI+Synack is a leader in offensive security, combining elite human expertise with agentic AI to help organizations identify, validate, prioritize, and remediate exploitable risk across their entire attack surface. Its platform delivers expert-validated testing in depth, continuously, or on demand, from pre-production code to live production environments, so security teams can separate vulnerability noise from real risk, including the growing threat of AI-driven attacks. With global reach and more than 13 million hours of real-world offensive testing experience, NetSPI+Synack serves many of the world's largest enterprises and government organizations with one ambition: nothing left to exploit. We are looking for individuals with a collaborative, innovative, and customer-first mindset to join our team. Learn more about our award-winning workplace culture and get to know our A-Team at www.netspi.com/careers and www.synack.com/careers . The Senior Technical Account Manager (TAM) serves as a technical advisor and advocate, helping our customers achieve maximum value from our product and services. You will have a deep understanding of penetration testing attack surfaces and a knack for developing unique solutions that align to customer goals. Your technical knowledge and client-focused approach enable you to scope and monitor penetration tests executed by our Synack Red Team (SRT). The Senior TAM partners with customers to ensure health and quality of engagements, as well as identify and articulate how our solutions can enhance their overall strategic security testing goals. The ideal candidate will have experience in the cyber security industry, a consultative approach to working with customer stakeholders and a passion for customer advocacy. Sounds interesting? Keep reading... Please note: We can only hire U.S. citizens for this position due to Federal Government contract requirements. Here’s what you'll do • Develop the scope and rules of engagement of penetration tests, and direct researchers to effective testing • Use your consultative communication skills to gather requirements, understand customer needs, and influence internal/external stakeholders • Partner with internal teams to determine, develop, and analyze the client’s assets, such as: • Their digital attack surface and value at risk • Their existing vulnerability programs, tools, and methods • Their security program, including requirements and goals • Work independently and provide technical product expertise to build the appropriate solution for the client’s needs • Provide technical SME expertise to internal stakeholders and the client on their strategic goals and testing requirements • Proactively review assessment health to provide technical findings, vulnerability details, and insights to improve overall test quality/outcomes and mitigate risk • Assist customers in managing and optimizing their long-term pentesting programs, ensuring continuous security improvement and adaptability • Collaborate with the account and CSM teams to address any areas of concern or opportunities to expand to retain and grow client accounts • Collect and act on feedback from clients to continuously improve engagement and service offering • Responsibility for any technical escalations that may arise during the engagement Here’s what you’ll need • At least 5-7 years of technical account management, technical project management, and/or customer success experience in the Cyber Security Industry or Technology Industry • Experience with vulnerability discovery management, risk management frameworks and associated business workflows, and remediation • Experience with scripting languages (e.g. Python, Bash, Basic SQL) and developing scripted solutions to problems • A kna