Risk Analyst II

Who is Boulevard ? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen . We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most . Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. Integrated payments processing is a core component of Boulevard’s industry-leading business management platform. Processing over $3B annually and growing fast, we have ambitious goals for our payments business and are looking for a Risk Analyst to help review and approve merchant applications, monitor customer transactions for potential risk, and handle payments-related customer escalations. The Risk Analyst II conducts the reviews of new merchants as they are onboarded to ensure compliance with our internal policies, our processors guidelines, card brand rules as well as federal regulations. They also make recommendations for enhancements that will streamline the underwriting process and improve the merchant experience. What you’ll do here • Conduct comprehensive merchant application reviews and analyses, covering Know Your Customer (KYC) and Anti-money laundering (AML) rules. • Review and analyze flagged transactions and other alerts, making well-reasoned recommendations around compliance with payments processing standards. • Assist in the development of fraud detection & risk management systems and tools, suggesting enhancements as needed. • Review merchant transaction history to assess risk level and make approval recommendations for various payment processing limits. • Manage inquiries and requests from customers, partners, and internal teams. • Collaborate with internal teams, including Onboarding and Customer Support, and external partners on payment processing-related matters. What you’ll need to thrive: • High School Diploma minimum, Bachelor's degree preferred • 3 - 7 years of experience in the payment industry, with a focus on underwriting, transaction monitoring, customer support and/or fraud/risk management • Proficiency with Microsoft Office Suite/Google, especially Excel/Sheets. Experience with SQL, Tableau or Sigma is a plus • Familiarity with merchant processing platforms and applications • Knowledge of card brands (Visa, Mastercard, etc.) rules and regulations, and PCI compliance • Ability to read and understand credit card processing statements • Strong analytical skills, attention to detail, and research capabilities to make decisions on complex merchant-related issues then relay findings • Comfortable reaching out to customers directly via email or phone calls to review merchant application details • Autonomous work ethic, comfortable in a digitally connected environment How we'll take care of you: At Boulevard, we work hard to structure co