Director of Intermodal

Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 3565 About the Role As the Director of Operations within the Intermodal division, you will drive the strategic vision, execution, and overall workflow of multiple operational teams. Overseeing a diverse portfolio of customer accounts, you will be responsible for balancing exceptional customer service and on-time performance with operational efficiency—maximizing margins, controlling costs, and managing load volumes. We are looking for a seasoned leader with deep intermodal knowledge who can champion employee development, foster cross-functional partnerships, and deliver an unparalleled experience that consistently meets the evolving needs of our clients. What the Candidate Will Do Strategic & Financial Leadership • Review, analyze, and own all matters related to delivering measurable cost savings and containment to both the customer and Uber Freight. • Oversee the operational strategy and ensure flawless execution. • Retain ownership of customer service goals and conduct business reviews (creation, development, and presentation). • Understand and apply all aspects of customer contracts to maximize ROI over the lifecycle of the partnership. Operational Excellence • Actively participate in new account reviews and assist the team in preparing for customer-facing meetings. • Partner with stakeholders to standardize onboarding processes, including systems applications, SOPs, and account governance. • Proactively identify operational bottlenecks and implement continuous improvement solutions regarding processes, cost, service, and profitability. • Support determining eligibility for additional non-committed freight to be awarded to intermodal services and actively champion these awards. Team Leadership & Development • Lead efforts to hire, develop, retain, and engage a highly productive team through performance management, mentoring, and cross-training. • Engage with the leadership team as business partners to discuss career development, current performance, and cross-functional training opportunities. • Monitor team accountability for key job functions and administer internal performance management reports. Customer & Partner Success • Collaborate with commercial and client engagement stakeholders to maintain and grow Uber Freight’s business, incorporating the ROI delivered to the customer. • Build and maintain positive partnerships with carriers, ensuring strict adherence to Uber Freight processes and procedures. • Cultivate strong internal and external relationships to drive retention, operating with a Customer Obsessed mindset to deliver exceptional outcomes. Basic Qualifications: • 8–10+ years of dedicated experience in the intermodal transportation sector, with a strong focus on rail freight and logistics operations. • 5+ years of proven managerial experience leading, mentoring, and developing high-performing teams. • Strong track record in customer-facing roles, with expertise in establishing, monitoring, and optimizing Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) to drive service excellence. • Demonstrated experience leading and executing strategic initiatives that align operational performance with business growth goals. • Demonstrated experience leading a team through system migrations and efficiency driving technology enhancements. Preferred Qualifications: • Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or a related field. • 5+ years of people leadership experience, specifically managing people leaders. • 10+ years of experience in transportation and logistics operations. • Experience managing complex customer accounts within a 3PL and 4PL environment. • Advanced working