Director, Technology Adoption, Engagement & Transformation技术应用、业务协同与转型总监-上海/北京/杭州/大连

Director, Technology Adoption, Engagement & Transformation — China Role Snapshot Function / Team: Commercial Excellence & Innovation (CEI) - Digital & Technology (Technology Adoption, Engagement & Transformation) Location:  China Grade / Level: Director Reports to: Digital & Technology Head (D&T Head)   1. Role Summary The Director leads the market-facing technology adoption, engagement and transformation capability for CEI Digital & Technology. The role ensures existing systems and new AI-enabled products are directed toward measurable outcomes, CEI PODs are formed around clear opportunities, and adoption and transformation continue through scale and sustainable ownership. 2. Key Accountabilities • Translate CEI and Business Unit priorities into an integrated technology adoption, roadmap, demand and portfolio agenda aligned with global D&T. • Own senior technology engagement and transformation for legacy and AI-enabled products and carry market signals into intake, prioritization and POD formation. • Lead technology product and portfolio lifecycle decisions using reuse-before-build and operate, modernize, industrialize or retire choices. • Shape business and operating-model transformation by connecting technology, workflow redesign, change, adoption and value realization. • Lead experience and workflow design across customer and colleague journeys, user experience, agent hand-offs and Business Unit adaptation. • Establish adoption telemetry, service integration and an integrated service catalogue, using platform usage and user insight to improve adoption and outcomes. • Coordinate Legal, Privacy, Risk, Compliance and Security clearance as lifecycle stage gates and provide a clear D&T liaison for governance stakeholders. • Lead technology scouting and assess emerging technologies for strategic relevance and business value. • Enable POD effectiveness through clear outcomes, product ownership, stakeholder alignment, adoption planning and transition to sustainable ownership. • Own the market-facing engagement model for CEI D&T — running a structured operating rhythm with Business Units and CEI capabilities to surface demand, align priorities and drive adoption of technology and AI-enabled products. 3. Required Capabilities & Competencies (a) Critical Capabilities & Qualifications • Technology stack and adoption, business engagement, transformation leadership, product and portfolio lifecycle and executive stakeholder management. • Experience and workflow design, adoption and change, telemetry, service integration and technology scouting. • Legal, privacy, risk and compliance coordination, POD operating models and value realization. • Bachelor’s degree in Computer Science, Information Technology, Engineering, Digital Business or Design or a closely related discipline; an advanced technical or business degree is preferred. • Typically, 15+ years of progressive relevant experience, including several years leading teams and delivery at scope and complexity appropriate to similar level. • Demonstrated ability to work across business, product, technology, data and governance stakeholders in a matrixed environment. • Experience in a highly regulated industry and the China technology, data, privacy or vendor environment is preferred. (b) Leadership Expectations • Outcome ownership: connects decisions to measurable business, user, service and transformation outcomes. • AI-first and enterprise-minded: applies responsible AI, reuse, architecture, security, privacy and scale principles appropriate to the work. • POD collaboration: enables clear accountability, effective cross-functional execution and minimal handoff friction across peer teams and partners. • Precision and learning: communicate clearly, documents decisions,