Pharmacy Operations Supervisor - Freedom Fertility - Newburyport, MA or Arizona

Must reside in Newburyport, MA or Arizona Freedom Fertility Pharmacy, a division of Evernorth Health Services a part of The Cigna Group is looking for Pharmacy Technicians to join our team. Excited to Grow Your Career? We value our talented employees and, whenever possible, strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Position Summary As a Pharmacy Operations Supervisor at Freedom Fertility Pharmacy, you will lead a front-end Pharmacy Technician team responsible for supporting patients through efficient order processing, claims resolution, and timely medication shipment. This role combines operational leadership, employee development, quality oversight, workflow management, and continuous improvement to ensure exceptional service, regulatory compliance, and consistent business results. You will oversee daily staffing, schedules, and team priorities while providing training, coaching, and support to help employees meet quality, productivity, and service expectations. You will partner with patients, insurance companies, and internal departments to resolve complex service and claims issues, address operational challenges, and improve processes. As a key link between frontline staff and leadership, you will foster a collaborative team environment while helping deliver a seamless patient experience. Key Responsibilities • Lead daily team operations, coordinate staffing and schedules, and direct workflow and project assignments to ensure completion of routine work and assigned priorities. Communicate operational updates, reinforce expectations, and support implementation of changes to systems, processes, and procedures. • Monitor team and individual performance to ensure quality, productivity, and customer service standards are consistently met. • Ensure all Standard Operating Procedures (SOPs) are consistently followed by the team. • Ensure team adherence to applicable regulatory requirements, company policies, and patient privacy and confidentiality standards. • Provide employee orientation, training, coaching, and feedback focused on quality, reliability, accountability, and productivity. Ensure employees complete required training and demonstrate competency in assigned workflows. • Participate in hiring, conduct performance reviews, and address attendance and performance concerns in partnership with management and Employee Relations. • Promote a positive, collaborative team environment and encourage the sharing of best practices. • Review and resolve complex customer service and claims issues escalated beyond Call Center staff, interacting and negotiating with affected parties as needed. • Collaborate with patients, insurance companies, and internal departments to resolve order-processing issues and support timely medication shipment. • Identify and escalate operational risks, quality concerns, and system issues; coordinate resolution with appropriate partners. • Assist in developing programs and implementing process improvements that enhance efficiency and internal and external customer service.   Required Qualifications • Associate’s degree in business, healthcare administration, or a related field, or an equivalent combination of education and relevant pharmacy operations experience. • Bachelor’s degree in business, healthcare administration, or a related field preferred. • Experience leading, training, or supervising employees in a pharmacy or other process-driven operations environment. • MA or AZ state Pharmacy Technician license, certification, and/or registration as required by applicable state laws. • Comp