Perf Ops Support Assoc 1

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Performance Operations Support Associate 1 supports the Centralized Collateral Documents team by reviewing, organizing, and preparing physical and electronic collateral documentation. This back-office role supports internal business lines and helps ensure that required documents are complete, accurate, and available for foreclosure-related processes and other document-control activities. The position is highly volume-driven, with work priorities determined by incoming file volume. The employee will review physical files, document boxes, stacks of documents, and PDF folders to identify and organize required collateral documentation. Documents may include original notes, mortgages, title policies, assignments, endorsements, and allonges. Key Responsibilities • Review physical and electronic collateral files for required documentation. • Organize documents in the required order and remove staples or other materials in preparation for imaging. • Verify that document packages contain the necessary notes, mortgages, title policies, assignments, endorsements, allonges, and other required materials. • Confirm that documents are intact and determine whether each package is complete or incomplete. • Update MSP to reflect document availability and package status. • Transfer completed document packages to the imaging team for digitization. • Support internal business lines by helping obtain, route, prepare, or correct documentation. • Communicate with internal partners and, when needed, vendors, document custodians, and attorneys. • Adapt to changing priorities, processes, and incoming work volumes. • Participate in training and cross-training opportunities to build knowledge of additional departmental functions. The department’s work supports foreclosure, bankruptcy, lost-note activities, LNA, Ginnie Mae sales, foreclosure sales, document assignments, loan modifications, attorney requests, and other document-control processes. The team prepares and handles documentation but does not own the related downstream processes. Basic Qualifications - High school diploma or equivalent - One to two years of experience in business and general office environment Preferred Skills/Experience • Strong attention to detail when reviewing and organizing documentation. • Ability to work accurately in a high-volume, processing-focused environment. • Flexibility and willingness to adapt to new methods and changing priorities. • Willingness to learn responsibilities beyond the initial assignment. • Ability to organize physical and electronic files consistently. • Ability to collaborate with internal business partners and external contacts. • Interest in continued learning, cross-training, and professional development. This role has an in-office expectation of 5 days per week at our Moreland Servicing Center, KY location. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants . Benefits:   Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to he