Senior Lead - LabWare LIMS – LES

About the Team:   Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise.       Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward. Job Purpose The role of Senior Lead - LabWare LIMS – LES is to deliver and support LabWare Lab Execution System (LES) solutions for Quality Control (QC) laboratories. This role combines new LES project delivery with BAU support, working closely with senior SMEs and business stakeholders to provide reliable, compliant and user-friendly digital solutions. The role contributes specialist knowledge, coaching and reusable documentation while escalating decisions that carry broader architecture, batch, quality or data-integrity risk. Key Responsibilities: LES solution delivery and configuration • Configure and support LabWare LES workflows and electronic work instructions for QC labs. • Translate business and lab requirements into LES configurations under the guidance of senior SMEs. • Develop and maintain LES templates, master data and configuration items following defined standards. • Configuration work: configuration and scripts held under version control, peer review before release, scripted or automated regression tests, and test evidence kept with the change Projects and enhancements • Contribute to the design and implementation of new LES functionalities and enhancements. • Support integration activities with LIMS, instruments and other QC systems. • Participate in requirements gathering, configuration, unit testing and user acceptance testing. BAU support and operations • Provide Level 2/3 support for incidents, service requests, static data changes related to LabWare LES. • Perform initial analysis, troubleshooting and escalation of complex issues to senior SMEs when needed. • Implement small changes and corrective fixes in line with change and release management SOPs. • Monitor LES performance and proactively identify improvement opportunities. Compliance, quality and documentation • Follow GxP, data integrity and quality procedures in all LES changes and support activities. • Create and maintain technical documentation, configuration records and support knowledge articles. • Support Computer System Validation (CSV) tasks (e.g. test execution, evidence collection) as required. Collaboration and ways of working • Work closely with QC/Site users, business analysts, validation and infrastructure teams. • Share knowledge within the team and contribute to continuous improvement of LES support processes. • Adhere to agreed SLAs, priorities and service management practices. Key Relationships / Customers Business and Site Stakeholders • Manufacturing, Quality, Laboratory, Supply Chain and MSAT stakeholdersSite engineers, automation teams, super users and key users. • Business Process Owners and operational risk owners Digital & Technology Stakeholders • Product Managers and Product Owners • Solution and Enterprise Architects • Engineering, DevOps, Data and Integration teams • Service Managers, Cyber Security and Inf