Senior Lead - QC System - Empower

About the Team:   Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise.       Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward. Job Purpose The Senior Lead - QC System - Empower will deliver and support Empower (CDS) solutions for Quality Control (QC) laboratories. The role includes project work and BAU support, platform delivery, upgrades, automation, L2/L3 support, version upgrades and practical exposure to automation capabilities. The role diagnoses complex issues using logs, metrics, interfaces, data flows and system behaviour and implements approved corrective actions. Key Responsibilities: Empower solution delivery and configuration • Configure and support Empower projects, methods, processing methods, reports and user security for QC labs. • Translate QC and analytical requirements into Empower configurations following defined standards. • Maintain Empower master data, templates and configuration items in line with global governance. • Configuration and scripts held under version control, peer review before release, scripted or automated regression tests, and test evidence kept with the change. Projects and modernization • Contribute to the design and execution of Empower Citrix to Azure migration (environment build, cutover planning, testing and rollout). • Support Empower version upgrades (assessment, remediation, regression testing, deployment). • Work with infrastructure and platform teams to optimise performance, scalability and resilience in Azure. • Participate in integration work (e.g. LIMS, instruments, archival solutions) as part of modernisation projects. Automation and optimisation • Use Empower automation capabilities (e.g. custom calculations, processing workflows, scheduling, scripts/macros where applicable) to streamline QC operations. • Identify opportunities to automate repetitive tasks and standardise analytical workflows. • Document and share reusable automation patterns and best practices within the team. • Uses approved AI assistants to build and test Empower configuration and scripts and checks the output before submitting it for review. BAU support and operations • Provide Level 2/3 support for incidents, problems and service requests related to Empower. • Perform root cause analysis for complex issues and implement corrective and preventive actions. • Deliver small enhancements and configuration changes through formal change management. • Support periodic maintenance activities, including patching, housekeeping and performance tuning. • Follow GxP, data integrity and quality procedures in all Empower changes and support activities. Key Relationships / Customers Business and Site Stakeholders • Manufacturing, Quality, Laboratory, Supply Chain and MSAT stakeholders • Site engineers, automation teams, super users and key users • Business Process Owners and operational risk owners Digital & Technology Stakeholders • Product Managers and Product Owners • Solution and Enterprise Architects • Engineering, DevOps, D