Senior Principal - SN QA Lead

Business Introduction GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Job Purpose  The QA Lead is responsible for defining, governing, and embedding quality assurance practices across the ServiceNow Platform & Enterprise Tools Domain, ensuring that platforms, products, and integrations are delivered with high levels of reliability, security, usability, and compliance. The role establishes a consistent quality strategy aligned to agile and product-based delivery, enabling teams to release changes confidently while protecting service stability and business outcomes. Operating as a domain-level quality authority, the QA Lead partners with Product Owners, Solution Architects, engineering teams, and Service Operations to ensure quality is designed-in throughout the delivery lifecycle. The role balances automation, risk-based testing, and governance controls to support rapid delivery while maintaining robust quality standards across ServiceNow and adjacent enterprise tooling. Key Responsibilities Quality Strategy & Governance •        Define and own the quality assurance strategy for the ServiceNow Platform & Enterprise Tools Domain, aligning with product delivery, architecture standards, security requirements, and enterprise governance. •        Oversees the end-to-end testing environment, automated testing frameworks, platform release testing, and validation of platform upgrades across ServiceNow and enterprise tools. •        Establish domain-wide QA standards, test approaches, and quality gates covering functional, non-functional, regression, integration, and user acceptance testing. •        Define risk-based testing approaches to prioritise effort across critical services, high-transaction workflows, regulated processes, and AI-enabled automation. Delivery Assurance •        Provide QA leadership across multiple delivery teams, ensuring quality activities are embedded throughout the product lifecycle (refinement, build, test, release, and post-go-live). •        Partner with Product Owners and Delivery Managers to define acceptance criteria, test coverage expectations, and release readiness decisions. •        Ensure dependencies, integrations, and cross-platform impacts are adequately tested across ServiceNow modules and enterprise tooling integrations. Test Automation & Tooling •        Drive the adoption and continuous improvement of test automation strategies, including automated regression, API testing, workflow validation, and data integrity checks. •        Govern the use of QA tooling and frameworks (e.g. ServiceNow ATF, API testing tools, CI/CD quality checks), ensuring consistency and reusability. •        Balance automated and manual testing approaches based on risk, complexity, and business criticality. •        Accountable for the end-to-end testing environment, automated testing frameworks, platform release testing, and validation of platform upgrades across ServiceNow and enterprise tools. Non-Functional & Compliance Assurance •        Ensure non-functional requirements (performance, resilience, security, accessibility, operability) are clearly