Senior Solutions Engineer

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Solutions Engineer, you are a commercially minded technical specialist working as a strategic co-pilot alongside New Business Account Executives and Account Managers .Your primary mission is to drive revenue growth, accelerate deal velocity, and ensure technical win rates across active sales opportunities. You bridge the gap between complex technical capabilities and strategic business outcomes, translating Trustpilot's value proposition into compelling commercial solutions for upper mid-market and enterprise companies that instill technical confidence and convert prospects into long-term customers. You partner closely with sales teams during technical discovery to uncover high-value business challenges, map customer requirements to clear commercial outcomes, and drive Annual Contract Value (ACV) growth. This is a high-impact, customer-facing role that combines technical expertise with commercial influence. Success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation. What you’ll be doing: • Commercial Discovery & Strategy: Partner closely with Account Executives to uncover high-value business challenges, identify key technical decision-makers, and map customer requirements to clear commercial outcomes. • Value-Driven Demonstrations: Deliver tailored, highly engaging product demonstrations that highlight ROI, competitive differentiation, and business impact to align with client commercial goals. • Solution Architecture & Revenue Generation: Design and present scalable solution architectures that solve key business pain points, drive expansion, and maximize Annual Contract Value (ACV). • Proof-of-Concept & Trial Management: Lead focused pilot programs and evaluation trials to validate functional fit, remove technical objections, and secure technical wins efficiently. • Sales Cycle Execution & Deal Enablement: Act as a trusted technical advisor throughout the sales process, actively removing technical friction and unblocking deals to accelerate closure. • Cross-Functional Collaboration: Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover. • Documentation & Knowledge Transfer: Maintain accurate documentation for proposed solutions and integration requirements. • Feedback Loop: Capture recurring customer feedback and insights to inform product development and roadmap prioritization. Who you are: • Proven track record (5+ years) in a senior pre-sales or customer-facing technical role, consistently driving ACV growth within within complex B2B SaaS environments • Strong commercial acumen with demonstrated ability to align complex technical solutions with C-level executive priorities and strategic outcomes • Deep technical expertise in modern web technologies, web architecture, REST APIs, webhooks, and enterprise SaaS integrations, with a knack for simplifying complex topics for non-technical stakeholders • Extensive experience co-selling alongside Enterprise Account Executives to navigate multi-stakeholder, high-value deal cycles for upper mid-market and enterprise prospects • Adept at running high-impact PoCs, managing multiple active enterprise deal evaluations concurrently, and systematically removing technical friction to boost deal velocity • Proven ability to lead cross-functional alignment across Sales, Product, Engineering, and Implementation to safeguard technical win