Principal Product Manager - Billing & Platform

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! We have an opening for a Principal Product Manager to own billing and platform at Constant Contact. This is a rare chance to shape one of the most connected systems in the company. Almost every team has a stake in billing, and you will be the person who brings their needs together into one clear strategy and a medium- to long-term roadmap. Success in this role comes from smart decisions, a smooth move to Stripe, and a billing platform the business trusts and can evolve quickly. Billing is how every Constant Contact product turns into revenue, and hundreds of thousands of small businesses count on it. We are moving our billing from an in-house system to Stripe. At the same time, we are modernizing the platform every customer touches: how they sign in, what their plan lets them do, and the internal tools Finance and Support use to run the business. You'll partner with our Billing Infrastructure and Growth & Enablement engineering teams, and work closely with Finance, FP&A, RevOps, Support, Sales and our Growth PMs. The ideal candidate knows how money moves through a subscription business, is technical enough to shape engineering decisions, and is strategic enough to guide stakeholders and set direction. What You'll Do • Own Billing & Payments Strategy: Set the vision and multi-year roadmap for subscriptions, plans and pricing, invoicing, payment methods, payment recovery, refunds and account changes. Decide what we build, in what order, and why. • Lead the Move to Stripe: Own our migration from an in-house billing system to Stripe Billing, including phasing, success metrics, testing, cutover and sign-off. Deliver a seamless experience for every customer. • Make Pricing Changes Simple and Fast: Make price changes, new plans and add-ons quick and easy to launch. Keep what a customer pays for in step with what the product lets them do. • Own Identity & Authentication: Partner with Engineering and Security on sign-in, single sign-on (SSO), account access and the identity platform behind them. • Modernize Internal Applications: Own the tools Finance, Support and Operations use to adjust bills, issue refunds and migrate accounts. Bring automation to the work these teams do every day. • Lead Across Stakeholders: Be the product lead for Finance, FP&A, RevOps, Support and Sales. Set priorities across them, explain trade-offs clearly and build alignment around the plan. • Make Billing Data Trustworthy: Define how billing works across our systems so reporting and revenue always line up. Support revenue recognition, audits and access controls. • Raise the Bar: Mentor other product managers and help set how product works across billing and platform teams. Who You Are • An Experienced Platform Product Leader: You have 8+ years of Product Management experience in SaaS, with at least 4 years owning billing, payments, subscription commerce or a core platform. • Fluent in Billing & Payments: You know subscriptions, trials, upgrades and downgrades, proration, payment recovery, refunds, chargebacks, multi-currency and tax. You have worked with Stripe or a comparable platform such as Zuora, Chargebee, Recurly or Adyen. You understand how these platforms work under the hood. • Tec