Inside Sales Representative

Job Title: ​ Inside Sales Representative ​ Reports to: ​ Regional Director Location: ​St. Louis, MO Department: ​ Sales Role: ​​ Non-exempt Experience: ​ 2+ years About us: Founded in 1991, JAN-PRO is one of the world's leading commercial cleaning franchise organizations. Through a network of more than 125 Regional Developers and over 10,000 independently owned Certified Business Owners, JAN-PRO delivers industry-leading commercial cleaning and disinfecting services to businesses across North America and internationally. JAN-PRO is committed to helping entrepreneurs achieve business ownership while providing customers with exceptional service, innovative cleaning solutions, and industry-leading support. As part of the Empower Brands family, JAN-PRO continues to build on its legacy of operational excellence, trusted partnerships, and franchisee success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with a strong track record of investing in successful, growth-focused franchise businesses. Position Overview: The Inside Sales Representative is responsible for generating new commercial cleaning business opportunities through high-volume outbound prospecting, lead qualification, and appointment setting. This results-driven position plays a critical role in building the sales pipeline by identifying prospective customers, engaging decision-makers , and securing qualified appointments for Outside Sales Representatives. Working closely with the regional sales team, the Inside Sales Representative communicates JAN-PRO's value proposition, maintains accurate prospect information, and consistently meets established activity and appointment-setting goals. Success requires a proactive sales approach, strong communication skills, resilience, and a commitment to continuous improvement. Core Responsibilities: Outbound Prospecting & Lead Generation • Conduct high-volume outbound prospecting, targeting approximately 125–150 quality calls daily to generate new commercial cleaning opportunities. • Research prospective businesses, identify key decision-makers , and develop targeted outreach strategies within assigned markets. • Communicate JAN-PRO's commercial cleaning services and value proposition to prospective customers. • Navigate gatekeepers, address objections, and identify customer needs through effective questioning and active listening. • Maintain consistent follow-up with prospective customers to develop qualified sales opportunities. Lead Qualification & Appointment Setting • Qualify prospective customers based on business needs, service requirements, decision-making authority, and sales readiness. • Schedule approximately 25 qualified sales appointments monthly for Outside Sales Representatives. • Coordinate with Outside Sales Representatives to ensure accurate prospect information and effective appointment handoffs. • Monitor appointment attendance, quality, and conversion results to improve lead-generation effectiveness. • Build professional relationships with prospective customers that support future sales opportunities. Sales Performance & CRM Management • Consistently achieve established outbound activity, appointment-setting, and lead-generation objectives. • Maintain accurate and timely CRM records, including prospect information, outreach activity, follow-up schedules, and appointment details. • Monitor individual performance metrics, including call volume, decision-maker conversations, appointments scheduled, appointment attendance, and conversion rates. • Partner with sales leadership to identify opportunities to improve outreach strategies, prospect engagement, and overall sales performance. Sales Collaboration & Continuous Improvement • Partner with Outs