Information Technology & Solutions (IT&S) Operations Manager

Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver. Job Overview The Information Technology & Solutions (IT&S) Operations Manager is a key technology leader responsible for delivering the secure, reliable, and scalable systems that enable Proconex to operate, grow, and serve its customers. Leading the Infrastructure & Security and Employee Technology & Support teams, this role oversees the day-to-day operation of enterprise technology services while driving continuous improvement across infrastructure, cybersecurity, service delivery, and end-user support. Working closely with business and technology leaders, the IT&S Operations Manager balances strategic priorities with operational execution, ensuring technology services not only meet business needs but continuously evolve to support future growth. This role is instrumental in building high-performing teams, enhancing the employee technology experience, strengthening cybersecurity, and modernizing IT operations through automation, standardization, and data-driven decision making. Key Responsibilities IT Operations & Service Delivery • Lead daily IT operations to ensure the availability, performance, security, and reliability of technology services. • Establish operational priorities and allocate resources across infrastructure, cybersecurity, and support functions. • Manage incidents, escalations, technology changes, maintenance activities, and operational initiatives. • Own IT service delivery processes, service-level performance, and the end-user technology experience. • Monitor operational metrics, support trends, and user feedback to drive continuous improvement. • Develop and maintain operational procedures, standards, and best practices. Team Leadership • Lead, coach, and develop Infrastructure, Service Delivery, and IT Support team members. • Conduct performance management, career development, workforce planning, and capacity management activities. • Foster a culture of accountability, collaboration, customer service, innovation, and continuous improvement. • Promote knowledge sharing, cross-training, and professional development across the IT&S organization. Infrastructure & Security • Provide operational oversight of network, server, cloud, storage, collaboration, and endpoint environments. • Partner with technical leads to maintain secure, resilient, and scalable technology platforms. • Support cybersecurity initiatives, including vulnerability management, patching, identity and access management, security monitoring, and compliance efforts. • Oversee backup, disaster recovery, business continuity, and technology lifecycle planning. • Ensure infrastructure and operational practices align with security standards, governance requirements, and risk management objectives. Vendor & Operational Management • Manage technology vendors, service providers, and strategic technology partners. • Support budget planning, resource forecasting, and technology investment decisions. • Identify opportunities for cost optimization, process standardization, automation, and service improvement. • Develop and maintain operational dashboards, KPI reporting, and performance reviews to improve service quality and organizational