Senior Client Support Analyst

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Senior Client Support Analyst Why We Have This Role As a Senior Client Support Analyst, you will serve as a frontline expert managing and coordinating a diverse portfolio of our most complex, strategic healthcare accounts. You will act as the primary subject matter expert for patient experience surveying, data collection workflows, and CAHPS® regulatory compliance. Working collaboratively across internal advisory, account, and technical teams, you will ensure client requests are executed accurately, target timelines are met, and system configurations deliver continuous value. If you are detail-oriented, passionate about client success, and excel at translating complex data needs into seamless support operations, this role offers an ideal fit. How You’ll Find Success • Domain & Compliance Expertise: Serves as a trusted subject matter expert on patient experience surveying, data collection methods, and CAHPS® compliance guidelines. • Strategic Account Management: Methodically monitors, maintains, and adjusts product configurations across enterprise healthcare system portfolios. • Autonomous Problem Solver: Fully owns processes for investigating, assessing, and managing critical client requests with minimal oversight. • Quality & Data Focus: Analyzes client budget and contract details alongside data streams to design and execute precise survey distribution plans. • Leadership & Mentorship: Acts as a mentor to new associates and leads cross-departmental projects to refine internal support processes. How You’ll Grow • Expand your technical mastery of healthcare survey distribution systems, data analytics, and regulatory compliance standards. • Deepen strategic account management expertise while supporting C-suite and leadership contacts across major health systems. • Enhance your internal leadership profile by spearheading cross-departmental process improvement initiatives. • Develop advanced capabilities in mentoring, onboarding, and coaching team members. Things You’ll Do • Manage Strategic Portfolios: Direct ongoing maintenance, updates, and setup for patient experience solutions across complex, high-value client accounts. • Ensure Regulatory Compliance: Audit, interpret, and advise client and account teams on recurring monitoring metrics to maintain CAHPS® data collection compliance. • Collaborate & Educate: Partner with assigned Account Advisors to educate clients on data collection processes, participating in key client calls as needed. • Lead Internal Improvements: Lead or co-lead at least one annual cross-departmental project focused on developing or refining operational support processes. • Mentor Team Members: Act as a team resource, mentoring new associ