Director, Professional Services & Consulting

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are seeking an experienced Director of Professional Services & Consulting – Public Sector to lead and scale our mission-critical professional services delivery practice across US Federal, Department of Defense (DoD), Intelligence Community (IC), and State, Local, and Education (SLED) customers. Reporting to Customer Success & Professional Services leadership within Zscaler US Government Solutions, LLC, you will direct a high-performing organization of technical architects, engagement managers, and deployment consultants. In this role, you will champion an AI-native enterprise culture, driving service delivery excellence, accelerated time-to-value, services P&L management, partner enablement, and seamless alignment with federal Zero Trust modernization mandates including OMB M-22-09 and NIST SP 800-207. What you'll do (Role Expectations) • Lead, mentor, and expand a specialized team of delivery consultants, project managers, and resident engineers supporting mission-critical public sector deployments • Oversee complex Zero Trust platform rollouts across federal civilian, defense, intelligence, and SLED agencies, ensuring deployments are executed on time, within scope, and aligned to rigorous mission requirements • Manage regional capacity planning, resource utilization, billable margin, and backlog retirement while partnering with FP&A and Operations to forecast revenue and headcount needs accurately • Serve as the senior escalation point for public sector customer leadership and strategic Federal System Integrators (FSIs), resolving delivery roadblocks and fostering trusted executive relationships • Align delivery methodologies with FedRAMP High, DoD IL5, CJIS, and Zero Trust standards while collaborating with systems integrators to scale ecosystem delivery capacity and quality Who You Are (Success Profile) • You act like an owner by taking full accountability for mission outcomes and delivery excellence, moving fluidly between strategic organizational planning and operational deep dives. • You are customer-obsessed, bringing deep empathy for government agency missions to ground every engagement decision in solving real-world security challenges and ensuring sustainable customer success. • You are a high-trust collaborator who fosters an open, transparent environment, actively giving and receiving candid feedback to develop talent and achieve shared goals across matrixed teams. • You champion simplicity with a gift for taking complex architectural and regulatory challenges and translating them into clear, actionable roadmaps and high-velocity execution. • You thrive in dynamic environments, leading with composure, agility, and decisiveness when navigating intricate