Senior AI Agent Engineer | Moveworks

About the Role  You'll own the end-to-end technical relationship with enterprise customers, translating complex business challenges into high-impact AI solutions built on the Moveworks Platform. This is a customer-facing, field-based role — you'll be the primary technical point of contact throughout the full implementation lifecycle, from solution design through launch. You are equally comfortable whiteboarding with a customer's IT team in the morning and collaborating with internal engineering and product teams in the afternoon.  This is not a back-office engineering role — you will be in front of customers regularly and are expected to travel up to 25% of the time.  What You'll Own  • Customer Technical Relationships:  Serve as the primary technical owner across 5–8 enterprise customer engagements simultaneously, driving adoption and measurable outcomes across the full Moveworks implementation lifecycle.  • Solution Design & Architecture:  Partner with customers to architect and deliver high-impact AI solutions that solve real business challenges — leveraging the Moveworks Platform in innovative and meaningful ways.  • Integration & Implementation:  Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others.  • Strategic Advisory:  Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time.  • Product Feedback Loop:  Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution.  • Reusability & Knowledge Sharing:  Generalize successful customer solutions into reusable templates and share learnings broadly across the team.  About You   You are a technical generalist who genuinely enjoys working directly with customers. You thrive at the intersection of engineering, consulting, and customer success — and you're equally energized by solving a complex integration problem and presenting a solution narrative to a customer's executive team.  • Customer-First Mindset:  You have strong communication and relationship skills, and you're compelled to develop and deliver compelling solution narratives through high-quality artifacts — architecture diagrams, solution proposals, SOWs — tailored to both technical and business audiences.  • Technical Mastery:  You have a strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.  • Curiosity & Adaptability:  You are a rapid learner with high technical aptitude — equally curious about what's happening under the hood and why a business process works the way it does.  • Product Judgment:  You have strong product taste and are obsessed with delivering exceptional experiences for end users.  • Entrepreneurial Grit:  You lean into ambiguity, navigate legacy systems with patience, and actively seek exposure across engineering, product, and business functions.  • Accountability:  You have a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.  Required:  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.  • 5+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer  • Demonstrated track record of