Program Services Manager, Spinal Cord Rehab - Inpatient Unit 2B & Outpatient Clinic

Union:  Non-Union Number of Vacancies:  1 New or Replacement Position: Replacement Site:  Toronto Rehab Institute – Lyndhurst Centre Department:  Spinal Cord Rehab Program Reports to:  Clinical Director, Brain, Spinal Cord, Cardiac Rehab Program and Staffing Office Salary Range:  $54.53 – $68.16 per hour  Hours:  37.5 hours per week Shifts:  Day shift Status: Temporary Full-Time (18 Months Contract) Closing Date: November 10, 2026 Position Summary The Program Services Manager, Spinal Cord Rehabilitation (Inpatient Unit 2B & Outpatient Clinic) provides strategic, operational, and clinical leadership for a multidisciplinary team within the Spinal Cord Rehabilitation Program at Toronto Rehab’s Lyndhurst Centre. Reporting to the Clinical Director, the Manager is responsible for ensuring the delivery of safe, high-quality, patient- and family-centred care across inpatient and outpatient services, while fostering a culture of collaboration, accountability, continuous learning, innovation, and evidence-based practice. The role oversees day-to-day operations, resource utilization, fiscal management, quality improvement initiatives, and the development of new models of care to support seamless transitions across the rehabilitation continuum. Working closely with patients, caregivers, staff, physicians, researchers, and academic partners, the Manager advances program goals, supports education and research activities, and leads change management initiatives that enhance clinical outcomes, operational effectiveness, and the patient experience. Duties • Provide administrative and clinical leadership to a multidisciplinary team • Create an environment of continuous learning; engaging staff, patient and families in continuous improvement • Facilitate the delivery of safe high quality, patient-centered care to patients • Foster an environment that is collaborative, inter professional and accountable, partnering with patients and caregivers • Coordinate and be accountable for the day-to-day utilization of resources to achieve the service's goals • Facilitate seamless transitions between inpatient, outpatient and the community, spanning the entire health care continuum • Oversee and develop innovative services, e.g. new models of care, continuous process and quality improvement • Fiscal planning and accountability • Foster an environment that facilitates education and research • A Baccalaureate degree in a regulated health profession (e.g., nursing, physiotherapy, occupational therapy) required • A minimum of three years’ experience as a clinical manager is preferred • Experience in Spinal Cord or Neuro population is preferred • Experience managing an multi-disciplinary health care team in a multi-site academic health care setting is an asset • Experience with inpatient, outpatient, and community based programs and services is an asset • Proven change management skills combined with the ability to work with and through others • Strong leadership and motivational skills • Working knowledge of labour/management practices • Excellent interpersonal, verbal and written communication skills • Demonstrated conflict resolution and creative problem-solving skills • Demonstrated composure under stressful situations • Proven ability to promote an academic practice environment within the clinical setting • Experience effecting change-adapting/implementing and facilitating change within others within both a unionized and non-unionized environment Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to f