Systems Engineering Senior Associate

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Systems Engineer is responsible for administering and managing the Finance systems & applications that support our mission critical business processes. Systems Engineer will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams in support of Salesforce end to end business processes. Daily activities will include, but are not limited to, enterprise application support, resolving technical and functional system issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to implement new and enhanced functionality. The successful candidate must be agile and able to support multiple priorities. What You'll Actually Be Doing SaaS Applications Administration (Coupa, Concur) • Own day-to-day administration, configuration, and optimisation of Coupa & Concur applications. • Manage users, roles, profiles and security settings. • Maintain data quality, integrity, and overall platform health. • Manage vendor releases, upgrades, and new capabilities. AI Automation & Workflow • Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers. • Identify opportunities to automate manual business processes and improve operational efficiency. • Monitor existing automations and troubleshoot failures or performance issues. Data Management & Integration • Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives. • Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications. • Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues. Production Support & Troubleshooting • Provide Level 2/3 support for Salesforce issues. • Analyze and resolve complex configuration, automation, data, security, and integration issues. • Perform root-cause analysis and implement preventive solutions rather than relying on workarounds. Release & Change Management • Manage sandbox environments, testing, UAT, deployments, and production releases. • Coordinate with developers, QA, integration teams, and business stakeholders for major changes. • Maintain appropriate documentation for configurations and business processes. What You'll Actually Be Doing • 6+ years of SAP Concur or Coupa experience with expertise in configuration & application maintenance. • Understanding of Procure to Pay process areas (Purchasing, Accounts Payable, Expense Management etc). • In-depth knowledge in SAP Concur Expense or Coupa Purchasing & Invoicing modules. • Knowledge of Cognos Reporting tool. • Knowledge of SAP Concur Travel, Request is a plus. • Excellent written and verbal communication skills. • Ability to multi-task and pe