Director, Small Business Sales Specialist

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Small Business Sales Specialist There are nearly 36 million small businesses in the United States, accounting for more than 99% of all companies and generating over half of the nation's jobs and sales revenue. These entrepreneurs and business owners are the innovators, builders, and risk-takers who drive local economies and strengthen their communities. While their businesses may be small in size, their impact is significant as they navigate constant change, pursue growth opportunities, and create lasting value for the customers and communities they serve. Mastercard’s North America (NAM) Small Business Segment (SMB) team is responsible for advancing Mastercard’s efforts to address the needs of small businesses. We are looking for a Director, Small Business Sales Specialist for the North American market to help drive growth in the segment through the commercialization of our solutions and value proposition. This role involves engaging clients, identifying high-potential opportunities, building a strong and dynamic sales pipeline, and closing deals. Role – Director, Small Business Sales Specialist In this SMB commercialization role within the Regional SMB Segment team, the successful candidate will: Lead and execute the SMB go-to-market strategy across North America, focusing on both existing and new issuer partners, like New Distribution Channels, to expand Mastercard’s footprint, grow market share, and expand our leadership position in the SMB segment. Work cross-functionally across the broader Commercial and New Payment Flows team (inclusive of Transfer Solutions and Corporate Solutions) to partner and cross-sell our solutions. Partner closely with Account and Business Development teams to engage clients, identify high-potential opportunities, build a strong and dynamic sales pipeline and close deals. Drive commercialization efforts by working cross-functionally with stakeholders from Product, Account Management Marketing, Franchise, and Customer Delivery to ensure seamless execution of SMB initiatives and adequate resources for its success. Ensure our SMB needs-based and customer centric narrative is driven throughout the organization and with our customers and prospects. Support client-facing negotiations, leading or co-leading key SMB deals, ensuring specific SMB incentives are included in deals, and aligning Mastercard’s value proposition with client needs. Track and manage pipeline performance by using SFDC and commercialization tools and processes that enable timely follow-up, issue resolution, and traction across the region. Champion internal alignment across all product groups, Finance, Sales Excellence to generate buy-in and momentum from all relevant stakeholders, including senior leadership. Develop and promote SMB growth strategies, identifying best practices and scalable models that drive measurable results in issuer portfolios. Foster sales enablement by creating compelling client materials, training sessions, and use-case content tailored to SMB needs and opportunities. All About You Are you passionate about helping small businesses grow their businesses? Do you have deep experience and expertise within the financial services and payments ecosystem? Do you have experience in build