Mental Well-being Clinician (Shift: Mon-Fri 8:40 AM-5:00 PM PST)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Thank you for your interest in furthering your career with CVS Health. This site is dedicated to hosting all CVS Health openings across the enterprise, and is only available to our internal colleagues. Here you can search openings, maintain your internal candidate profile, upload  resumes, and set up a search agent for newly posted jobs that match your search criteria. We encourage you to discuss your career goals and interest in a new role with your leader.  Should you be considered for a new role, a notification will be sent to your current leader during the selection process. Note: If you are a contractor or external consultant and have reached this page, please logout of this internal employee Career Site and apply via the CVS Careers Page. Position Summary Shift: Mon-Fri 8:40 am-5:00 pm PST/11:40 am- 8:00 pm EST This call center is a 24/7 operation and includes varied schedules that fall outside typical business hours. Schedules are established to support business and coverage needs. Shift assignments may change over time, and a shift bid process occurs at least annually, which may impact individual work schedules. Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The Mental Wellbeing Clinician plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide Key Responsibilities: • Deliver on-demand single session consultations, clinical assessments, triage, and informational services. • Assist members in navigating their mental health benefits and connecting them to the appropriate services. • Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs. • Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care. Required Qualifications • Valid, unrestricted independent professional behavioral health clinical license (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist) in the state where the candidate will work. • 1+ years of crisis intervention experience • Strong written and verbal communication skills, excellent multitasking abilities, and proficiency in using various technology platforms and tools.   Preferred Qualifications • 1+ years of EAP, Behavioral Health, or Social Services experience. • Experience working with diverse populations. • Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing • Call center work experience. • Experience in delivering services via multiple platforms (chat, video, phone). • Strong rapport-building skills. • Experience facilitating positive behavior changes. • Knowledge of behavioral health benefits or behavioral health Education • Master’s degree in a behavioral health or counseling field. Anticipated Weekly Hour