Payroll Assistant 3 - Timekeeping

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: None TRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Position Summary The Payroll Assistant 3 – Timekeeping Support will provide functional timekeeping assistance for employees using the CATS system. This entry-level role is part of a shared services environment and is responsible for supporting day‑to‑day timekeeping activities, resolving employee inquiries, and ensuring that timecard data is accurate, complete, and in compliance with company guidelines. The position requires strong customer service skills, attention to detail, and the ability to work with multiple systems in a fast‑paced, team‑oriented environment. This position will be located in Irving, TX , with a Hybrid schedule: Mon, Thurs , Fri at home; Tues & Wed working in office. Key Tasks & Responsibilities Employee Inquiry Resolution • Serve as a first‑line contact for employees with timekeeping questions related to schedules, timecards, leave, and related issues. • Manage and resolve employee inquiries and requests through the ServiceNow Case System , ensuring responses meet established departmental SLAs. • Research and troubleshoot timekeeping issues, collaborating with HR, Payroll, or management as needed to resolve cases. • Clearly communicate resolutions and next steps to employees in a professional and customer‑focused manner. Timekeeping Data Entry & Maintenance • Perform accurate data entry of timekeeping information, including but not limited to: • Schedule changes (work hours, shifts, and other schedule adjustments). • Timecard changes and corrections, ensuring alignment with company timekeeping guidelines and approvals. • Leave of Absence (LOA) quota uploads , following established procedures and verifying proper allocation of leave balances. • Military leave timecard adjustments , ensuring entries are compliant with company procedures and applicable rules. • Review timekeeping entries for completeness and accuracy and follow up on missing or inconsistent data. Reporting & Audit Support • Process and review weekly audit reports to identify discrepancies, missing time, or time entries that may not comply with company standards. • Work with employees and supervisors to correct errors identified through audits within established timelines. • Assist in documenting recurring issues and trends to support continuous improvement of timekeeping processes. Compliance & Process Adherence • Ensure all timecard changes and adjustments are in compliance with company guidelines , including required approvals and documentation. • Adhere to internal controls, audit requirements, and standardized procedures related to timekeeping and payroll inputs. • Maintain confidentiality of employee and payroll information at all times. Ad Hoc & Team Support • Provide ad hoc support to the Payroll and Timekeeping team, such as special projects, process documentation, and testing system changes or enhance