Manager, Content Operations

About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.  WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com . About WPP Unite WPP Unite is a specialized unit within the WPP network, designed to deliver integrated, transformative marketing solutions for some of our most strategic clients. We bring together talent and capabilities across disciplines—media, creative, strategy, commerce, and analytics—to operate as one unified team. Our focus is not only on delivering exceptional work, but on continuously evolving how we work. We build and scale modern operating models, workflows, and tools that drive efficiency, transparency, and measurable impact across the business. Role Summary and Impact The Creative Excellence Hub is the engine driving Unilever Personal Care brands’ content performance. As a fully embedded agency team, CEH sits within the Unilever PC Marketing & Media Capabilities team, driving the company’s Social-First Demand Generation strategy. The team collaborates closely with colleagues at Unilever and WPP, and the team model requires a flexible in-office structure between both offices, located in Manhattan and Hoboken. CEH briefs, produces, and deploys modular social and digital assets at scale across national, retail media, and social campaigns. CEH's content strategy, production and planning daily workflows leverage an AI tooling ecosystem to unlock efficiencies at scale while driving creative excellence. The team operates as a centralized content hub to drive cross-functional collaboration with media, brand, and agency partners, in an end-to-end capacity, in lockstep from campaign brief through delivery and content optimizations. CEH is hiring an experienced Content Operations Manager to support planning, production, and delivery of Personal Care creative assets on all Skin Cleansing campaigns. This role ensures successful delivery of content across all campaigns and platforms by aligning cross-functional stakeholders and leading campaign workflows. Core Functional Responsibilities • Lead campaign workflows for OTIF Content Delivery: • Own workflow management from campaign intake through final asset deployment, ensuring clear handoffs, approvals, and accountability across all stakeholders. • Build and manage project tracking boards with timelines in centralized project management tool Wrike. Monitor timelines and proactively resolve bottlenecks to maintain flawless campaign execution • Lead campaign communications across Creative, Brand and Agency teams, ensuring end to end orchestration of content workflows across stakeholders • Align production schedules with brand, retail, and media timelines for seamless integration • Coordinate stakeholder review and approval processes, ensuring consolidated, timely asset feedback received and actioned by CEH production team members • Coordinate Asset Delivery Processes: • Manage asset trafficking, approvals, and handoffs across internal and external partners. • Ensure final assets meet channel specifications, naming conventions, and deployment requirements for every audience and platform. • Track asset readiness and approval status to proactively mitigate delivery risks. • Maintain asset inventories and delivery documentatio