Principal Infrastructure Engineer

500M+ downloads. 80M+ monthly users. A decade of building – and we’re still accelerating. Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down. With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better. The job Principal Infrastructure Engineer More than 80 million women open Flo every month to understand their bodies and their health. Every one of those sessions runs on infrastructure we build, and the data behind it is as personal as data gets. Keeping that fast and private at this scale is the job. Velocity runs the platform that every Flo engineer builds on: Kubernetes on AWS, the data stores behind our services, and the golden paths that let product teams ship without needing to be infrastructure experts. We treat our internal developers as our customers. You will: • Own the foundations: Design and run the Kubernetes and data infrastructure behind 80 million monthly active users, and make it boring in the best sense. • Turn expertise into self-service: Take what you know about running clusters and databases well, and build it into the defaults so product teams get it for free. What You Will Do • Kubernetes at scale: Architect and evolve our EKS estate: cluster lifecycle and upgrades, networking, autoscaling, workload isolation, and the Helm and Terraform that deploy onto it. • Data infrastructure: Shape how our services use PostgreSQL, DynamoDB and Kafka. Set the patterns for provisioning, access, backup, failover and capacity, so teams aren't solving these problems one service at a time. • Golden paths: Build self-service tooling and Terraform modules that give product teams autonomy without sacrificing stability or security. • Reliability: Lead resilience work, including business continuity planning, disaster recovery testing and a sustainable on-call rotation. • Privacy at scale: Support the infrastructure behind privacy features such as our TIME-recognised "Anonymous Mode", and keep us SOC2, ISO 27001 and ISO 27701 certified while handling some of the most sensitive data there is. • Observability: Make sure metrics, logs and traces tell us something is wrong before our users do. What You Bring • Experience: Many years in infrastructure, platform, SRE or DevOps roles running high-traffic, distributed systems in production. You have operated at Principal or Staff scope, setting direction across teams as well as delivering. • Kubernetes depth: You have run Kubernetes in production for real workloads, ideally EKS. You can explain what happens between kubectl apply and a pod serving traffic, and you have debugged it when it didn't. • Data infrastructure awareness: You understand how PostgreSQL, DynamoDB and Kafka behave under load and when they fail: connection limits, replication lag, hot partitions, consumer lag, retention. You don't need to have been a DBA, but you know what good looks like and when to ask for help. • AWS and infrastructure as code: Strong AWS knowledge and fluent Terraform. Coding experience in Go or Python is a plus. • Communication: A doc-first habit, and the ability to bring distributed product teams with you. AI first: you will have seen the impact AI automation is having on development teams and the software delivery lifecycle, and have strong ideas on how infrastructure should support it. Bonus Points • Hardening infrastructure for high-compli