Director - Technical Operations Management

About the role The Director - Technical Operations Management is responsible for improving how work gets done across Convera by driving operational excellence, process standardization, and automation at scale. Reporting to the Head of Portfolio & Operations Management, this role partners with leaders across Operations, Product, Technology, Finance, Risk, Compliance, and Commercial teams to identify operational inefficiencies, document critical processes, and implement improvements that reduce cost, improve customer outcomes, and increase organizational effectiveness. Success in this role is measured through operational efficiency gains, documented cost savings, increased process maturity, automation adoption, improved service levels, and stronger customer outcomes. This position operates as a highly influential cross-functional leader, building business cases, securing stakeholder alignment, and ensuring operational investments deliver measurable value to the business. Key responsibilities: • Lead enterprise-wide initiatives to document, standardize, and continuously improve critical business processes. • Establish governance and best practices for process documentation, operational controls, and runbook management. • Identify, prioritize, and drive process improvement opportunities that reduce operational friction, cost, and risk. • Partner with Product and Engineering teams to define, prioritize, and deliver automation initiatives with measurable business outcomes. • Develop business cases and executive reporting that quantify operational improvements, productivity gains, customer impact, and financial ROI. • Influence leaders across multiple functions to strengthen operational maturity, improve service levels, and build a culture of continuous improvement. Key requirements: • 15+years significant experience leading operational excellence, process improvement, business transformation, or in complex global organizations. • Demonstrated success driving cross-functional initiatives and delivering outcomes through influence rather than direct authority. • Strong knowledge of process improvement frameworks such as Lean, Six Sigma, BPM, ITIL, or similar methodologies. • Experience building business cases, quantifying ROI, and presenting recommendations to senior executives. • Proven ability to partner with Product and Technology organizations to identify and implement automation solutions. • Financial services, payments, or other highly regulated industry experience preferred; relevant certifications (Lean Six Sigma, PMP, ITIL) are a plus. About Convera Convera is a global leader in commercial payments. With an unrivalled regulatory footprint and a financial network spanning more than 140 currencies and 200 countries and territories, Convera is reimaging the future of business payments. We combine tech-led payment solutions with deep expertise in foreign exchange, risk management, and compliance. From small businesses to CFOs and treasurers, we’re helping our customers grow with confidence. Convera makes business payments simple, smart, and secure. Our teams care deeply about the value we deliver to our customers, which makes  Convera  a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.      As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from  different backgrounds , lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.       We offer an abundance of competitive  perks  and benefits including:      • Competitive