Healthcare Program Manager

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Healthcare Program Manager Why We Have This Role As a Healthcare Program Manager, you will lead complex, cross-solution implementations for our largest enterprise healthcare clients. You will drive program-level execution across multiple concurrent workstreams, managing risks, issues, and scope boundaries in high-velocity, often ambiguous environments. Reporting to the Director, PMO, you will bring strong organizational discipline and influence internal cross-functional teams—including Delivery, Technical, Support, Advisors, and Growth partners—to ensure seamless, high-quality execution. If you excel at driving clarity out of complexity, leading through influence, and delivering high-stakes healthcare software programs, this role will give you significant impact. How You’ll Find Success • Cross-Functional Influence: Drives follow-through and accountability across diverse internal teams without direct positional authority. • Rigorous Governance & Discipline: Maintains precise program tracking, RAID logs, and executive reporting across complex, multi-workstream implementations. • Proactive Risk & Escalation Management: Surfaces risks early and leads rapid cross-functional responses during critical escalations until issues stabilize. • Executive & Tailored Communication: Crafts concise, clear updates for executive, operational, and technical audiences, even when dealing with incomplete information. • Scope Boundary Discipline: Firmly enforces delivery scope and implementation criteria while protecting client relationships and partnering with Growth on commercial decisions. How You’ll Grow • Lead high-visibility, enterprise-scale healthcare SaaS deployments across our largest health system clients. • Advance your strategic PMO leadership capabilities by refining program governance, risk methodologies, and continuous process improvements. • Build deep relationships across executive, clinical, operational, and technical leadership inside top-tier healthcare organizations. • Expand your expertise in leveraging AI and automation tools to synthesize operational data into executive-ready communication. Things You’ll Do • Own Program Execution: Manage program-level execution for multi-solution implementations across various business units simultaneously. • Establish Program Governance: Maintain integrated project plans, RAID logs, and governance structures using tools such as Wrike. • Lead Issue Resolution & Escalations: Coordinate cross-functional responses to resolve complex client escalations and stabilize workstreams. • Manage Scope & Transition: Enforce scope criteria to declare implementations "done" before transitioning clients smoothly to long-term relationship o