Epic Application Analyst - Patient Flow

Union:  Non-Union Number of vacancies: 1 New or Replacement Position:  Replacement  Site:  Princess Margaret Cancer Centre Department:  Digital Reports to:  Application Manager, Epic Patient Flow Hours:  37.5 hours per week Salary Range:  $41.96 to $52.45 per hour Status:  Temporary Full-Time (Up to 1 year contract) Closing Date:  November 11, 2026 Position Summary The Epic Application Analyst – Patient Flow is an integral member of the Digital team, supporting both operational work and project initiatives within the Epic HIS. The role works collaboratively with Digital and clinical/business stakeholders to support Epic applications and workflows across Patient Flow. The Epic Application Analyst is responsible for system and business analysis, application configuration and build, testing, implementation, troubleshooting, and ongoing support. This position requires a strong combination of technical knowledge and business understanding of UHN Digital’s supported applications and workflows, with experience in one or more Patient Flow application areas such as HIM, Patient Access, MyChart or Grand Central. Duties • Provides technical support for IT application(s) • Maintains strong knowledge of supported Epic applications, workflows, and functionality • Provides day-to-day application support, working with end users, Epic, vendors, and other Digital teams to troubleshoot issues and identify appropriate solutions • Performs application testing for new releases, upgrades, fixes, enhancements, and other system changes • Participation in roadmap planning for application upgrades in conjunction with business users and vendors • Provides customer service in the form of end-user meetings (clinical or business); attends and/or facilitates monthly established end-user meetings or ad hoc meetings; • Periodic assignment to Digital projects, e.g. Epic Optimization Phase demand items, new application implementation or integration; • Provides advice, guidance and training to end-users in the operation of supported application(s) • Remains up-to-date with all aspects of applications in use • Monitors literature for information related to the application • Identifies training requirements/opportunities to improve application support • Works with other Digital teams to ensure high service levels are maintained • Works closely with other Digital Application support teams to solve issues • Documents system problems and resolutions for future reference • Participates in team meetings, huddles, and other operational activities • Participates in the team's 24/7 on-call rotation as required      • Performs cross-functional duties and other responsibilities as assigned • Adhering to Hospital Value Statements and Divisional/Departmental Policies and Procedures • Maintains current knowledge of and practice/comply with University Health Network mission and value statements, Occupational Health & Safety Act, Regulated Health Discipline Act, and other relevant regulations, legislation and guidelines. • Maintains strict patient confidentiality • Accesses patients’ electronic records only as required to perform work duties and shreds all waste paper containing patient names. • Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested. • Works in compliance with the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act in a timely manner. • At minimum, a Bachelor’s degree in Computer Science, Mathematics, Health Informatics, or a recognized equivalent is required • Current certification in at least one Epic application is required , preferably in HIM, Cadence, Prelude, MyChart, or Grand Central. Candidates with other re