[US DC] Associate Director, Production Technology

Associate Director, Production Technology The head of Fulfillment Technology & Support is responsible for the strategic direction, operational performance, reliability, and continuous improvement of the technology ecosystem supporting HelloFresh’s North American fulfillment network. This role bridges operations, engineering, IT, automation, and digital transformation to ensure fulfillment systems enable safe, reliable, efficient, and scalable operations. The leader oversees the performance and integration of Warehouse Management Systems (WMS), Warehouse Execution Systems (WES), Warehouse Control Systems (WCS), material handling equipment, robotics, and supporting supply chain technologies. The position ensures that technology investments translate into measurable improvements in throughput, productivity, order accuracy, service levels, labor efficiency, and cost to serve. Working in close partnership with Operations, Engineering, Product, IT, and external technology providers, the Head of Fulfillment Technology & Support establishes a proactive support model, drives technology standardization, and develops a scalable roadmap that supports HelloFresh’s continued growth, operational resilience, and customer experience objectives. This role will require up to 50% travel Key Responsibilities: You Are… • A strategic technology leader with deep expertise in fulfillment technology, warehouse systems, automation, robotics, and supply chain execution. • A visionary who develops and executes multi-year technology strategies aligned with business growth, operational excellence, and network scalability. • An experienced leader who understands the interconnected roles of WMS, WES, WCS, enterprise applications, automation controls, and material handling systems. • A business-minded technology partner who translates complex technical challenges into measurable operational improvements and financial returns. • A champion of standardization, scalable architecture, and reusable technology solutions across multi-site fulfillment networks. • A collaborative leader who builds strong partnerships across Operations, IT, Automation and Engineering, Product, Supply Chain, Finance, and external vendors. • A continuous improvement advocate focused on system reliability, labor productivity, throughput, order accuracy, and fulfillment cost. • A people-focused leader who fosters accountability, innovation, technical excellence, and a culture of continuous learning. You Have… • A proven ability to develop technology roadmaps and prioritize investments based on business value, operational requirements, risk, and return on investment. • Extensive knowledge of warehouse management, execution, and control systems, including integrations with ERP, order management, inventory, transportation, and reporting platforms. • Experience integrating automation technologies, robotics, conveyor systems, sortation, automated storage and retrieval systems, and intelligent orchestration platforms. • A strong understanding of system architecture, integration standards, configuration management, testing, deployment, cybersecurity, and technology lifecycle management. • Experience establishing scalable technology support models, service-level agreements, incident management processes, escalation protocols, and root-cause analysis practices. • A track record of leading complex technology implementations, fulfillment center launches, facility expansions, automation upgrades, and network transformation initiatives. • The ability to translate system performance into measurable business outcomes through KPIs, dashboards, operational reviews, and continuous improvement programs. • Experience developing high-performing technical teams, managing vendor relationships,